Stripe · Stripe Terms of Service

Fund Reserves and Payout Withholding

High severity
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What it is

Stripe may, at any time, impose a Reserve on funds otherwise payable to you. A Reserve is an amount of funds Stripe holds to cover potential losses, chargebacks, refunds, fees, fines, or other amounts you may owe. Stripe may impose a Reserve if Stripe determines that there is a risk of non-payment, loss, or damage that Stripe is exposed to by providing the Services to you. Stripe will use its reasonable judgment when imposing a Reserve but need not notify you in advance.

Why it matters

This provision can cut off a business's access to its own revenue without advance notice, creating immediate and severe cash flow disruption particularly for small businesses.

Consumer impact

Merchants using Stripe are subject to unilateral fund reserves and payout holds that can be imposed at Stripe's discretion, potentially cutting off access to revenue without advance notice. Stripe can terminate the agreement and continue holding funds for up to 120 days post-termination to cover potential chargebacks or disputes, creating significant cash flow risk for small businesses. You can review Stripe's Prohibited and Restricted Businesses list at stripe.com/restricted-businesses before signing up to assess whether your business type is subject to elevated scrutiny or termination risk.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Log into your Stripe Dashboard, navigate to Support, and submit a dispute regarding the reserve or fund hold. Document the date the hold was imposed and the amount withheld. If unresolved, file a complaint with the CFPB at consumerfinance.gov/complaint.

Applicable agencies

  • CFPB
    The CFPB has supervisory authority over payment processors and accepts complaints regarding fund holds and withholding practices by companies like Stripe.
    File a complaint →

Provision details

Document information
Document
Stripe Terms of Service
Entity
Stripe
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
April 9, 2026
Record ID
CA-P-002347
Document ID
CA-D-00107
Evidence Provenance
Source URL
Wayback Machine
SHA-256
f8031ea85047f87e96bd4f8806a7d96cf4b6716e28a2c1a50dc99260b9a49889
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Stripe | Document: Stripe Terms of Service | Record: CA-P-002347
Captured: 2026-03-15 11:34:26 UTC | SHA-256: f8031ea85047f87e…
URL: https://conductatlas.com/platform/stripe/stripe-terms-of-service/fund-reserves-and-payout-withholding/
Accessed: April 21, 2026
Classification
Severity
High
Categories

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