Snowflake Terms of Service

This document sets the rules for using Snowflake's service, including what you can and cannot do with it, how disputes are handled, and what you owe if things go wrong. If the agreement ends, you have up to 30 days to retrieve your data but must give written notice first. All fees are non-refundable and non-cancelable, and if Snowflake terminates for cause, any remaining fees become immediately due.

This Agreement establishes the terms under which Snowflake provides its cloud data platform to Customers, including payment obligations, data access rights, acceptable use restrictions, liability allocations, and dispute resolution mechanisms. Customers bear full accountability for User conduct, which is legally attributed to Customer under the Agreement. Snowflake's technology may not be redistributed or made available to third parties in any form. Liability is capped at twelve months of fees paid for aggregate claims and at two times that amount for Data Protection Claims, with consequential and indirect damages excluded entirely for both parties. All disputes are resolved exclusively through binding individual arbitration, with class actions, representative actions, and jury trials expressly and irrevocably waived.

As a Customer, you are responsible for everything your users do on the platform, and any violation by a user is treated as your own. Your data becomes inaccessible after the agreement ends unless you promptly send Snowflake written notice and retrieve it within 30 days. You cannot process HIPAA Data in the service without first executing a Business Associate Agreement with Snowflake. Any dispute you have with Snowflake must be resolved through individual arbitration only — you cannot join a class action or demand a jury trial. The concrete action available to you: upon termination or expiration, send Snowflake written notice immediately to preserve your right to retrieve your Customer Data within the 30-day window.