Smartsheet · Smartsheet Terms of Service · View original document ↗

Exclusion of Consequential and Indirect Damages

High severity High confidence Explicitdocumentlanguage Common · 289 of 352 platforms
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This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The exclusion eliminates the largest categories of damages that typically arise from service failures, meaning the customer cannot recover for lost business value, operational disruption, or other downstream losses regardless of the cause.

Consumer impact (what this means for users)

The customer cannot recover lost profits, lost revenues, lost goodwill, or any consequential, incidental, special, indirect, cover, business interruption, or punitive damages from Smartsheet, regardless of the nature of the claim.

How other platforms handle this

Tinder Medium

TINDER ASSUMES NO RESPONSIBILITY FOR ANY CONTENT THAT YOU OR ANOTHER USER OR THIRD PARTY POSTS, SENDS, RECEIVES, AND/OR ACTS ON THROUGH OUR SERVICES, NOR DOES TINDER ASSUME ANY RESPONSIBILITY FOR THE IDENTITY, INTENTIONS...

Perplexity AI Medium

we do not warrant that Offering descriptions are accurate, complete, reliable, current, or error-free.

Skillshare Medium

Please note that these third parties are responsible for their own privacy practices.

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▸ View Original Clause Language DOCUMENT RECORD
"
NEITHER PARTY WILL BE LIABLE FOR ANY LOST PROFITS, GOODWILL, OR REVENUES OR FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, COVER, BUSINESS INTERRUPTION, OR PUNITIVE DAMAGES IN CONNECTION WITH ANY CLAIM OF ANY NATURE...

— Excerpt from Smartsheet's Smartsheet Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Smartsheet Terms of Service
Entity
Smartsheet
Document last updated
May 5, 2026
Tracking information
First tracked
Last verified
Record ID
CA-P-076224
Document ID
CA-D-00711
Evidence Provenance
Source URL
Wayback Machine
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Smartsheet
Document: Smartsheet Terms of Service
Record ID: CA-P-076224
Captured: UTC
URL: https://conductatlas.com/platform/smartsheet/smartsheet-terms-of-service/provision/CA-P-076224/exclusion-of-consequential-and-indirect-damages/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Smartsheet's Exclusion of Consequential and Indirect Damages clause do?

The exclusion eliminates the largest categories of damages that typically arise from service failures, meaning the customer cannot recover for lost business value, operational disruption, or other downstream losses regardless of the cause.

How does this clause affect you?

The customer cannot recover lost profits, lost revenues, lost goodwill, or any consequential, incidental, special, indirect, cover, business interruption, or punitive damages from Smartsheet, regardless of the nature of the claim.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.

Is ConductAtlas affiliated with Smartsheet?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Smartsheet.