This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Failure to provide timely written notice locks the customer into another full year of service and associated fees, making the renewal deadline operationally critical.
Interpretive note: The excerpt specifies that renewal covers the total number of units purchased, provisioned, or otherwise used during the prior term, which is a separate material proposition omitted from the canonical claim.
The customer is bound to a new one-year term if written non-renewal notice is not delivered to Smartsheet at least thirty days before the current term expires.
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"EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN AN ORDER OR IF A PARTY PROVIDES THE OTHER PARTY WRITTEN NOTICE OF NON-RENEWAL AT LEAST THIRTY (30) DAYS PRIOR TO THE END DATE OF THE TERM, THE TOTAL NUMBER OF UNITS PURCHASED, PROVISIONED, OR OTHERWISE USED DURING THE TERM FOR EACH SUBSCRIPTION-BASED SERVICE WILL AUTOMATICALLY RENEW FOR SUCCESSIVE ONE (1) YEAR RENEWAL TERMS...Excerpt from Smartsheet's Terms of Service
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Failure to provide timely written notice locks the customer into another full year of service and associated fees, making the renewal deadline operationally critical.
The customer is bound to a new one-year term if written non-renewal notice is not delivered to Smartsheet at least thirty days before the current term expires.
ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.
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