Slack · Slack Terms of Service · View original document ↗

Slack's License to Customer Data

Medium severity Unique · 0 of 325 platforms
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Document Record

What it is

By using Slack, your organization grants Slack a license to access, use, and process the data you put into the platform to operate and improve its services.

This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The license grant defines the scope of Slack's operational authority over data processed within the platform and establishes the legal basis for data retention, system operations, and service delivery functions.

Consumer impact (what this means for users)

Customer data, including employee communications, may be used by Slack for service improvement purposes; organizations handling sensitive or confidential data should review the scope of this license and any applicable DPA restrictions.

How other platforms handle this

LinkedIn Medium

If you are in the 'Designated Countries', LinkedIn Ireland Unlimited Company ('LinkedIn Ireland') will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services. If you are outside of the Designated Countries, LinkedIn Corporation will ...

Windsurf Medium

Crusoe (Sees code data for inference): We manage Crusoe's compute for training some of our custom models, as well as hosting some of our custom models. Modal (Sees code data for inference): We manage Modal's compute for training some of our custom models, as well as hosting some of our custom models...

Pinterest Medium

We use information about you to provide, improve, and develop our products and services, personalize your experience, show you relevant content and ads, and communicate with you. We draw inferences about your interests and preferences based on your activity on Pinterest and elsewhere.

See all platforms with this clause type →

Monitoring

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ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

The data license grant intersects with GDPR Article 6 lawful basis requirements and CCPA obligations; organizations must ensure their DPA with Slack appropriately restricts secondary use of personal data and that employee data processing is covered by a valid legal basis.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has authority over data practices and representations about how consumer and business data is used by technology platforms.
    File a complaint →

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
UK GDPR
United Kingdom

Provision details

Document information
Document
Slack Terms of Service
Entity
Slack
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001006
Document ID
CA-D-00191
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
1338781ea2040d3dc8d914006f1f542a74ec2b2d587b765b08561a14ebe8bfd8
Analysis generated
March 20, 2026 06:03 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Slack
Document: Slack Terms of Service
Record ID: CA-P-001006
Captured: 2026-03-20 06:03:08 UTC
SHA-256: 1338781ea2040d3d…
URL: https://conductatlas.com/platform/slack/slack-terms-of-service/slacks-license-to-customer-data/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Slack's Slack's License to Customer Data clause do?

The license grant defines the scope of Slack's operational authority over data processed within the platform and establishes the legal basis for data retention, system operations, and service delivery functions.

How does this clause affect you?

Customer data, including employee communications, may be used by Slack for service improvement purposes; organizations handling sensitive or confidential data should review the scope of this license and any applicable DPA restrictions.

Is ConductAtlas affiliated with Slack?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Slack.