Provision record
Slack · Slack Terms of Service · View original document ↗

Slack's License to Customer Data

Medium severity Common · 279 of 352 platforms
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Document Record

What it is

By using Slack, your organization grants Slack a license to access, use, and process the data you put into the platform to operate and improve its services.

This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The license grant defines the scope of Slack's operational authority over data processed within the platform and establishes the legal basis for data retention, system operations, and service delivery functions.

Clause Stability Stable

0
Changes
5
Months Monitored
Apr 3, 2026
First Seen
Apr 10, 2026
Last Seen
This clause type exists across 3334 other provisions on other platforms.

Consumer impact (what this means for users)

Customer data, including employee communications, may be used by Slack for service improvement purposes; organizations handling sensitive or confidential data should review the scope of this license and any applicable DPA restrictions.

How other platforms handle this

MyFitnessPal Medium

We use your personal information to send you newsletters and other promotional communications, including information about MyFitnessPal's new offerings, features, offers, events, webinars, and other information.

Lyft Medium

We may infer certain information from your interactions with the Lyft Platform and other personal information available to us. For example, if you frequently ride to or from airports, we may infer you are a frequent traveler.

Square Medium

we may use this information to make it easier for you to find the people you want to send payments to, for account and identity verification and fraud prevention purposes, to reduce the risk you will send payments to the wrong person, or to provide other personalized services.

See all platforms with this clause type →
ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

The data license grant intersects with GDPR Article 6 lawful basis requirements and CCPA obligations; organizations must ensure their DPA with Slack appropriately restricts secondary use of personal data and that employee data processing is …

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
UK GDPR
United Kingdom

Provision details

Document information
Document
Slack Terms of Service
Entity
Slack
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001006
Document ID
CA-D-00191
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
1338781ea2040d3dc8d914006f1f542a74ec2b2d587b765b08561a14ebe8bfd8
Analysis generated
March 20, 2026 06:03 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Slack
Document: Slack Terms of Service
Record ID: CA-P-001006
Captured: 2026-03-20 06:03:08 UTC
SHA-256: 1338781ea2040d3d…
URL: https://conductatlas.com/platform/slack/slack-terms-of-service/provision/CA-P-001006/slacks-license-to-customer-data/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Slack's Slack's License to Customer Data clause do?

The license grant defines the scope of Slack's operational authority over data processed within the platform and establishes the legal basis for data retention, system operations, and service delivery functions.

How does this clause affect you?

Customer data, including employee communications, may be used by Slack for service improvement purposes; organizations handling sensitive or confidential data should review the scope of this license and any applicable DPA restrictions.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.

Is ConductAtlas affiliated with Slack?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Slack.