Slack · Slack Privacy Policy · View original document ↗

Slack Processes Customer Data Per Customer Instructions

High severity High confidence Explicitdocumentlanguage Common · 279 of 352 platforms
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This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Customer Data use is bounded by Customer instructions and applicable law, meaning individual users' data is governed by the Customer's choices rather than the user's own.

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 3354 other provisions on other platforms.

Consumer impact (what this means for users)

Your Customer Data is used by Slack according to your Customer's instructions, not at Slack's independent discretion.

How other platforms handle this

MyFitnessPal Medium

We use your personal information to send you newsletters and other promotional communications, including information about MyFitnessPal's new offerings, features, offers, events, webinars, and other information.

Lyft Medium

We may infer certain information from your interactions with the Lyft Platform and other personal information available to us. For example, if you frequently ride to or from airports, we may infer you are a frequent traveler.

Square Medium

we may use this information to make it easier for you to find the people you want to send payments to, for account and identity verification and fraud prevention purposes, to reduce the risk you will send payments to the wrong person, or to provide other personalized services.

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▸ View Original Clause Language DOCUMENT RECORD
"
Customer Data will be used by Slack in accordance with a Customer's instructions, including to provide the Services, any applicable terms in the Customer Agreement, a Customer's use of Services functionality, and as required by applicable law.

— Excerpt from Slack's Slack Privacy Policy

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
UK GDPR
United Kingdom

Provision details

Document information
Document
Slack Privacy Policy
Entity
Slack
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-031977
Document ID
CA-D-00192
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
257c3df8c163d6b7cd5088cc1ab5b799eb8d2cd3f2c533ba3772a0ac8b767be5
Analysis generated
May 7, 2026 06:09 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Slack
Document: Slack Privacy Policy
Record ID: CA-P-031977
Captured: 2026-05-07 06:09:29 UTC
SHA-256: 257c3df8c163d6b7…
URL: https://conductatlas.com/platform/slack/slack-privacy-policy/provision/CA-P-031977/slack-processes-customer-data-per-customer-instructions/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Slack's Slack Processes Customer Data Per Customer Instructions clause do?

Customer Data use is bounded by Customer instructions and applicable law, meaning individual users' data is governed by the Customer's choices rather than the user's own.

How does this clause affect you?

Your Customer Data is used by Slack according to your Customer's instructions, not at Slack's independent discretion.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.

Is ConductAtlas affiliated with Slack?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Slack.