Provision record
Slack · Slack Privacy Policy · View original document ↗

Slack Processes Customer Data Per Customer Instructions

High confidence Common · 272 of 343 platforms

Key Facts · in the document’s own words

Does Slack use Customer Data in accordance with the Customer's instructions?
“Customer Data will be used by Slack in accordance with a Customer's instructions, including to provide the Services, any applicable terms in the Customer Agreement, a Customer's use of Services functionality, and as required by applicable law.”
Version CA-V-006675, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Slack uses Customer Data in accordance with the Customer's instructions, including to provide the Services, any applicable terms in the Customer Agreement, the Customer's use of Services functionality, and as required by applicable law.
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This analysis describes what Slack's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

Customer Data use is bounded by Customer instructions and applicable law, meaning individual users' data is governed by the Customer's choices rather than the user's own.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

Your Customer Data is used by Slack according to your Customer's instructions, not at Slack's independent discretion.

How other platforms handle this

Cloudflare

To the extent the Network Data includes any Personal Data...Cloudflare will handle such Personal Data in compliance with applicable data protection laws.

Kling AI

We process your data for necessary purposes as described in the main Policy, and for secondary purposes. We use both human and automated means to process your data.

Greenhouse

Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer Data will be used by Slack in accordance with a Customer's instructions, including to provide the Services, any applicable terms in the Customer Agreement, a Customer's use of Services functionality, and as required by applicable law.

Excerpt from Slack's Privacy Policy

Provision details

Document information
Document
Slack Privacy Policy
Entity
Slack
Date stated by the document
July 5, 2023
As printed in Slack’s text (version CA-V-006675), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-006675, captured Sept. 11, 2026
Record ID
CA-P-031977
Document ID
CA-D-000192
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006675)
8abde64b364397e3bb6dca82b6f3605fd8448444c9e8738b6f9c400cc031cf32
Analysis generated
May 7, 2026 06:09 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006675, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Slack
Document: Slack Privacy Policy
Record ID: CA-P-031977
Version: CA-V-006675
Captured: 2026-09-11 00:30:56 UTC
SHA-256: 8abde64b364397e3…
URL: https://conductatlas.com/platform/slack/slack-privacy-policy/provision/CA-P-031977/slack-processes-customer-data-per-customer-instructions/
Accessed: Nov. 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

Related Analysis

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Frequently Asked Questions

What does Slack's Slack Processes Customer Data Per Customer Instructions clause do?

Customer Data use is bounded by Customer instructions and applicable law, meaning individual users' data is governed by the Customer's choices rather than the user's own.

How does this clause affect you?

Your Customer Data is used by Slack according to your Customer's instructions, not at Slack's independent discretion.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 272 platforms. See the full comparison.

Is ConductAtlas affiliated with Slack?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Slack.