This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This right constrains Segment's use of fully automated decision-making by requiring it to offer human review upon request, and the scope is currently defined by specific account-level decisions.
Interpretive note: The word 'currently' signals that the listed examples of automated decisions may change over time, but this qualifier is preserved in the canonical claim.
The updated policy establishes a new opt-out mechanism allowing users to decline having their data disclosed to third parties (other than service providers) or used for purposes materially different from the original collection purpose. The policy also explicitly discloses that Twilio Inc. is subject to FTC investigatory and enforcement powers, providing users with notice of the regulatory authority overseeing the company's privacy practices. You can exercise this opt-out right by contacting Segment through the mechanism specified in their privacy policy.
View change record →The updated terms establish clearer disclosure of how Segment transfers personal data internationally. Segment now explicitly certifies its compliance with the EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. Data Privacy Framework, and states that these DPF Principles take precedence if they conflict with other policy terms. The updated policy also adds specific rights allowing you to opt out of: (i) disclosure of your personal data to third parties other than service providers acting under Segment's instructions, or (ii) use of your personal data for purposes materially different from the original purpose or your subsequent authorization. You can exercise these rights by contacting privacy@twilio.com.
View change record →The reader may object to and request human review of any Twilio decision made solely through automated processing, which currently covers account approvals and suspensions for abusive or fraudulent activity.
How other platforms handle this
Request a review of decisions made solely based on automated processing of personal data.
If you believe automated processing by our Services has resulted in a significant decision affecting you, you may contact us by email at privacy@squarespace.com to request more information and/or request that a human review such decision.
Mailchimp uses a combination of automated and human detection review processes to ensure that Members are complying with our Standard Terms of Use and this Acceptable Use Policy.
"Object to and request a human review of decisions Twilio makes about you based solely on automated processing, which currently includes account approvals and account suspensions related to abusive or fraudulent activity...Excerpt from Segment's Privacy Policy
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This right constrains Segment's use of fully automated decision-making by requiring it to offer human review upon request, and the scope is currently defined by specific account-level decisions.
The reader may object to and request human review of any Twilio decision made solely through automated processing, which currently covers account approvals and suspensions for abusive or fraudulent activity.
ConductAtlas has identified this type of provision across 217 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Segment.