This analysis describes what Samsung's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Voice recordings are collected in two distinct contexts — active use of a voice feature and Customer Service interactions — meaning audio data may be retained from routine support contacts.
The updated policy now explicitly applies to Samsung's US experience stores and US residents, expanding the scope of data practices covered. Samsung has added authorization to collect payment card and transaction information from customers who apply for and are approved for a Samsung-branded payment card. The policy removed a prior statement that defective devices are wiped of personal information before analysis, meaning Samsung now retains discretion over data handling during device repair and analysis. The policy also clarifies that international data transfers occur where 'reasonably necessary' rather than simply 'where necessary,' a narrower standard. You can review the full updated policy at Samsung's privacy support page to understand how these changes affect your specific use of Samsung devices and services.
View change record →Your voice is recorded and stored by Samsung both when you use the voice command function and when you contact Samsung's Customer Service.
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"Recordings of your voice that we make and collect on our servers when you enable this function and use voice commands. We also collect and store recordings of your voice when you contact our Customer Service team.Excerpt from Samsung's Privacy Policy
Netflix updated its Privacy Statement on April 18, 2026, disclosing voice recording collection and expanded household ad profiling for the first time.
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Voice recordings are collected in two distinct contexts — active use of a voice feature and Customer Service interactions — meaning audio data may be retained from routine support contacts.
Your voice is recorded and stored by Samsung both when you use the voice command function and when you contact Samsung's Customer Service.
ConductAtlas has identified this type of provision across 285 platforms. See the full comparison.
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