The policy states that Samsung collects and stores voice recordings on its servers when users enable voice commands or contact customer service, and that third-party speech-to-text or call center providers may also receive and store voice commands. The policy also states that keyboard input typed when predictive text is enabled is collected and may be synchronized across Samsung mobile devices via a Samsung account.
This analysis describes what Samsung's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Voice recordings and keyboard input represent categories of personal information with heightened sensitivity; collection of keyboard input through predictive text and synchronization across devices via Samsung account extends the scope of data collection beyond single-device interactions. Third-party receipt of voice commands via speech-to-text providers introduces additional data controllers outside Samsung's direct control.
The updated policy expands Samsung's data collection authority to include device registration, verification for repairs, and configuration of device settings. The terms now explicitly state that Samsung may collect card and transaction information if you apply for a Samsung-branded payment card. Samsung clarified that it will only send personalized marketing when you have provided consent, where required by law. The policy removed its previous statement that defective devices are wiped of personal information before analysis; the updated terms now state Samsung will analyze returned defective devices without that explicit pre-analysis data deletion commitment. For US residents, the policy now discloses rights to opt out of sale of personal information, sharing for cross-context behavioral advertising, targeted advertising processing, sensitive data collection or processing, and to request lists of third parties receiving your information.
View change record →The agreement authorizes collection and server-side storage of voice recordings from voice command use and customer service interactions, with potential receipt by third-party speech-to-text and call center providers. Keyboard input typed when predictive text is enabled is collected and may be synchronized across multiple Samsung mobile devices linked to a Samsung account.
Cross-platform context
See how other platforms handle Voice and Keyboard Input Data Collection and similar clauses.
Compare across platforms →"Recordings of your voice that we make and collect on our servers when you enable this function and use voice commands. We also collect and store recordings of your voice when you contact our Customer Service team. Please note that if we work with a third party service provider that provides speech-to-text conversion services or call center services on our behalf, this provider may also receive and store certain voice commands in accordance with the contract concluded between us and the trusted third-party service provider. The words that you type when you enable "Predictive text". This feature may be offered in connection with your Samsung account to synchronize the data for use on your other Samsung mobile devices.Excerpt from Samsung's Privacy Policy
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Voice recordings and keyboard input represent categories of personal information with heightened sensitivity; collection of keyboard input through predictive text and synchronization across devices via Samsung account extends the scope of data collection beyond single-device interactions. Third-party receipt of voice commands via speech-to-text providers introduces additional data controllers outside Samsung's direct control.
The agreement authorizes collection and server-side storage of voice recordings from voice command use and customer service interactions, with potential receipt by third-party speech-to-text and call center providers. Keyboard input typed when predictive text is enabled is collected and may be synchronized across multiple Samsung mobile devices linked to a Samsung account.
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