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The statement enumerates a set of data subject rights available to individuals subject to applicable local law, including access, rectification, erasure, restriction, portability, objection, opt-out of advertising data sharing, rights against solely automated decision-making, consent withdrawal, non-discrimination, and a right to appeal Salesforce's refusal to act on a rights request.
This analysis describes what Salesforce's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the rights framework available to individuals and includes an internal appeal mechanism for refused requests, which is required under CPRA and several other U.S. state privacy laws and is consistent with GDPR supervisory authority complaint rights.
Under this provision, individuals may exercise access, deletion, correction, portability, objection, and opt-out rights by contacting Salesforce via the online form, email, phone, or mail. The agreement also states that individuals may appeal a refused request and may escalate unresolved concerns to TRUSTe or a competent supervisory authority.
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"You have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws, these rights may include the right to: Access your Personal Data held by us; Know more about how we process your Personal Data; Rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete; Erase or delete your Personal Data; Restrict our processing of your Personal Data; Transfer your Personal Data to another controller (data portability), to the extent possible; Object to any processing of your Personal Data; Opt out of certain disclosures of your Personal Data to third parties; Know what categories of Personal Data are shared for delivering advertisements on non Salesforce websites, applications, and services and the categories of recipients of such Personal Data; Opt out of the sharing of your Personal Data for delivering advertisements on non-Salesforce websites, applications, and services; ... Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects ('automated decision-making'); Withdraw your consent at any time (to the extent we rely on consent as our legal basis for processing); Complain about the use of your Personal Data; Not be discriminated against for exercising your rights as described above; and Appeal our refusal to act upon your request to exercise a right relating to your Personal Data by following the steps provided in response to your inquiry.Excerpt from Salesforce's Privacy Statement
(1) REGULATORY LANDSCAPE: This provision engages GDPR Articles 15 through 22 (data subject rights), CCPA/CPRA consumer rights provisions, UK GDPR equivalent rights, and U.S. state privacy laws in Virginia, Colorado, Connecticut, Texas, and others that include access, deletion, portability, and appeal rights. The EDPB, national supervisory authorities, California Privacy Protection Agency, and State AGs have enforcement jurisdiction. (2) GOVERNANCE EXPOSURE: Low to Medium. The provision covers the range of rights required by GDPR and major U.S. state privacy laws. The inclusion of an appeal mechanism for refused requests satisfies CPRA and several state law requirements. The rights are stated as conditional on applicable local law, which is standard but means some rights may not be available to all individuals. (3) JURISDICTION FLAGS: EU and UK residents have the most comprehensive rights under GDPR. California residents have CPRA-specific rights including the right to know categories of data shared for advertising. U.S. state privacy laws in Virginia, Colorado, Connecticut, Texas, and others provide appeal rights that this provision appears to address. (4) CONTRACT AND VENDOR IMPLICATIONS: Organizations using Salesforce as a processor must maintain procedures to route data subject requests received from their customers or employees to Salesforce where Salesforce holds the relevant data. The DPA should address response timelines and cooperation obligations. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should verify that the online rights request form, email, and phone channels are operational and that response timelines comply with GDPR Article 12 (one month, extendable to three) and CCPA/CPRA (45 days, extendable to 90). The TRUSTe dispute resolution pathway and supervisory authority complaint rights should be documented in employee and consumer privacy notices.
Regulatory citations, enforcement risk, and due diligence action items.
Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.
This provision establishes the rights framework available to individuals and includes an internal appeal mechanism for refused requests, which is required under CPRA and several other U.S. state privacy laws and is consistent with GDPR supervisory authority complaint rights.
Under this provision, individuals may exercise access, deletion, correction, portability, objection, and opt-out rights by contacting Salesforce via the online form, email, phone, or mail. The agreement also states that individuals may appeal a refused request and may escalate unresolved concerns to TRUSTe or a competent supervisory authority.
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