Runway · Runway Usage Policy · View original document ↗

Account Suspension and Termination for Policy Violations

Medium severity High confidence Explicitdocumentlanguage Rare · 2 of 325 platforms
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Document Record

What it is

Runway can suspend or permanently close your account if it decides you have broken the rules in this policy or the main terms of service, and this decision is made at Runway's sole discretion.

This analysis describes what Runway's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The sole discretion standard means Runway is not contractually required to provide advance notice, a hearing, or a defined appeals process before suspending or terminating an account, which creates operational risk for users and businesses that depend on platform access.

Consumer impact (what this means for users)

The terms authorize Runway to suspend or terminate account access based on its own determination of a policy violation, without an explicit obligation to notify users in advance or provide a formal appeals mechanism, which may disrupt access to creative projects, stored assets, or business workflows.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Close Your Account
    If you wish to contest a suspension or request account review, contact Runway support via email. Review your enterprise agreement for any applicable dispute or appeals procedures.

How other platforms handle this

ElevenLabs Medium

ElevenLabs reserves the right to suspend or terminate your access to the Services at any time if we determine, in our sole discretion, that you have violated this Acceptable Use Policy or our Terms of Service.

Lime Medium

Lime reserves the right to (a) modify or discontinue, temporarily or permanently, the Services (or any part thereof); (b) refuse any user access to the Services for any reason, including if Lime believes that user has violated this Agreement; at any time and without notice or liability to you or to ...

Segment Medium

Twilio may, without notice, suspend or terminate Customer's account and access to the Services if Customer violates this Agreement, including the Acceptable Use Policy, or if Twilio reasonably believes that Customer's use of the Services is causing harm to Twilio, its network, or third parties.

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
Runway reserves the right to suspend or terminate your access to our tools and services if we determine, in our sole discretion, that you have violated this Usage Policy or our Terms of Use.

— Excerpt from Runway's Runway Usage Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Account termination provisions in consumer-facing digital platforms may engage consumer protection frameworks in the EU (including the Digital Services Act, which imposes notice and redress requirements on very large online platforms) and UK (Online Safety Act). In the US, the FTC Act's prohibition on unfair practices is tangentially engaged if termination occurs without adequate notice. State consumer protection statutes may impose additional obligations depending on jurisdiction. GOVERNANCE EXPOSURE: Medium. The sole discretion standard is common in platform terms of service but creates heightened exposure for enterprise customers and API users whose operational continuity depends on uninterrupted platform access. The absence of an explicit appeals or dispute mechanism in the policy text is operationally significant for business accounts. JURISDICTION FLAGS: EU Digital Services Act imposes notice, explanation, and internal complaint handling requirements on qualifying platforms. UK Online Safety Act may impose similar obligations. California's AB 2273 (Age-Appropriate Design Code) may require additional procedural protections for minor users. Enterprise customers in regulated industries should assess business continuity implications. CONTRACT AND VENDOR IMPLICATIONS: Enterprise and API agreements should be reviewed to determine whether they include additional termination notice requirements, data retrieval windows, or appeals mechanisms not present in the standard policy. Procurement teams should treat sole-discretion termination as a contract risk requiring negotiated protections such as cure periods and data portability guarantees. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether Runway's standard terms provide adequate data retrieval and business continuity protections upon termination. Enterprise contracts should be negotiated to include minimum notice periods, defined appeals procedures, and data export rights. EU-based operators should evaluate whether Runway's termination procedures satisfy DSA internal complaint handling requirements.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has authority over unfair or deceptive practices in digital services, which may be engaged if account termination occurs without adequate notice or procedural fairness.
    File a complaint →

Applicable regulations

CFAA
United States Federal

Provision details

Document information
Document
Runway Usage Policy
Entity
Runway
Document last updated
May 11, 2026
Tracking information
First tracked
May 11, 2026
Last verified
May 11, 2026
Record ID
CA-P-010748
Document ID
CA-D-00773
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d90a4f3400a54d7669e1b9b15a5d0ba7bd004f5b9d282b11d7d85314456abb41
Analysis generated
May 11, 2026 22:34 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Runway
Document: Runway Usage Policy
Record ID: CA-P-010748
Captured: 2026-05-11 22:34:16 UTC
SHA-256: d90a4f3400a54d76…
URL: https://conductatlas.com/platform/runway/runway-usage-policy/account-suspension-and-termination-for-policy-violations/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Runway's Account Suspension and Termination for Policy Violations clause do?

The sole discretion standard means Runway is not contractually required to provide advance notice, a hearing, or a defined appeals process before suspending or terminating an account, which creates operational risk for users and businesses that depend on platform access.

How does this clause affect you?

The terms authorize Runway to suspend or terminate account access based on its own determination of a policy violation, without an explicit obligation to notify users in advance or provide a formal appeals mechanism, which may disrupt access to creative projects, stored assets, or business workflows.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.

Is ConductAtlas affiliated with Runway?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Runway.