Runway can suspend or permanently close your account if it decides you have broken the rules in this policy or the main terms of service, and this decision is made at Runway's sole discretion.
This analysis describes what Runway's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The sole discretion standard means Runway is not contractually required to provide advance notice, a hearing, or a defined appeals process before suspending or terminating an account, which creates operational risk for users and businesses that depend on platform access.
The terms authorize Runway to suspend or terminate account access based on its own determination of a policy violation, without an explicit obligation to notify users in advance or provide a formal appeals mechanism, which may disrupt access to creative projects, stored assets, or business workflows.
How other platforms handle this
ElevenLabs reserves the right to suspend or terminate your access to the Services at any time if we determine, in our sole discretion, that you have violated this Acceptable Use Policy or our Terms of Service.
Lime reserves the right to (a) modify or discontinue, temporarily or permanently, the Services (or any part thereof); (b) refuse any user access to the Services for any reason, including if Lime believes that user has violated this Agreement; at any time and without notice or liability to you or to ...
Twilio may, without notice, suspend or terminate Customer's account and access to the Services if Customer violates this Agreement, including the Acceptable Use Policy, or if Twilio reasonably believes that Customer's use of the Services is causing harm to Twilio, its network, or third parties.
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"Runway reserves the right to suspend or terminate your access to our tools and services if we determine, in our sole discretion, that you have violated this Usage Policy or our Terms of Use.— Excerpt from Runway's Runway Usage Policy
REGULATORY LANDSCAPE: Account termination provisions in consumer-facing digital platforms may engage consumer protection frameworks in the EU (including the Digital Services Act, which imposes notice and redress requirements on very large online platforms) and UK (Online Safety Act). In the US, the FTC Act's prohibition on unfair practices is tangentially engaged if termination occurs without adequate notice. State consumer protection statutes may impose additional obligations depending on jurisdiction. GOVERNANCE EXPOSURE: Medium. The sole discretion standard is common in platform terms of service but creates heightened exposure for enterprise customers and API users whose operational continuity depends on uninterrupted platform access. The absence of an explicit appeals or dispute mechanism in the policy text is operationally significant for business accounts. JURISDICTION FLAGS: EU Digital Services Act imposes notice, explanation, and internal complaint handling requirements on qualifying platforms. UK Online Safety Act may impose similar obligations. California's AB 2273 (Age-Appropriate Design Code) may require additional procedural protections for minor users. Enterprise customers in regulated industries should assess business continuity implications. CONTRACT AND VENDOR IMPLICATIONS: Enterprise and API agreements should be reviewed to determine whether they include additional termination notice requirements, data retrieval windows, or appeals mechanisms not present in the standard policy. Procurement teams should treat sole-discretion termination as a contract risk requiring negotiated protections such as cure periods and data portability guarantees. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether Runway's standard terms provide adequate data retrieval and business continuity protections upon termination. Enterprise contracts should be negotiated to include minimum notice periods, defined appeals procedures, and data export rights. EU-based operators should evaluate whether Runway's termination procedures satisfy DSA internal complaint handling requirements.
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The sole discretion standard means Runway is not contractually required to provide advance notice, a hearing, or a defined appeals process before suspending or terminating an account, which creates operational risk for users and businesses that depend on platform access.
The terms authorize Runway to suspend or terminate account access based on its own determination of a policy violation, without an explicit obligation to notify users in advance or provide a formal appeals mechanism, which may disrupt access to creative projects, stored assets, or business workflows.
ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.
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