Provision record
Runway · Runway Terms of Service · View original document ↗

Suspended user not entitled to fee refund

Medium severity Explicitdocumentlanguage Common · 277 of 352 platforms
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Recent governance activity Runway recorded 8 documented changes in the last 30 days.
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This analysis describes what Runway's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

UnitedHealthcare Medium

Upon any termination of your rights hereunder, for any reason, you will immediately uninstall or delete the Applications and cease any further use of such Applications.

StockX Medium

StockX ... reserves the right to intervene, suspend Seller's access to the Services, or assume control of refunds where required by law, policy, or platform integrity.

Uber Medium

if we suspect fraud or unlawful activity on your Account, Uber may contact you using any of the contact information you provided in connection with your Account (including via text or voice-recorded message).

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▸ View Original Clause Language DOCUMENT RECORD
"
you acknowledge that you will not be entitled to receive a refund for fees related to those Services to which your access has been terminated.

Excerpt from Runway's Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Runway Terms of Service
Entity
Runway
Document last updated
May 5, 2026
Tracking information
First tracked
May 12, 2026
Last verified
May 12, 2026
Record ID
CA-P-043203
Document ID
CA-D-00447
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
f61bc8f1c369ee9fe332bd6af81c79657147cd571ee3f7f9a048d9267f4c00eb
Analysis generated
May 12, 2026 17:34 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Runway
Document: Runway Terms of Service
Record ID: CA-P-043203
Captured: 2026-05-12 17:34:57 UTC
SHA-256: f61bc8f1c369ee9f…
URL: https://conductatlas.com/platform/runway/runway-terms-of-service/provision/CA-P-043203/suspended-user-not-entitled-to-fee-refund/
Accessed: July 27, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Runway's Suspended user not entitled to fee refund clause do?

The clause states: “you acknowledge that you will not be entitled to receive a refund for fees related to those Services to which your access has been terminated.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.

Is ConductAtlas affiliated with Runway?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Runway.