The agreement caps Ro's total financial liability to a user at the greater of the fees paid by the user to Ro in the prior six months or $100, subject to applicable law.
This analysis describes what Ro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision limits the maximum financial recovery a user can obtain from Ro in any proceeding to a dollar amount tied to recent subscription or service fees paid, which may be substantially lower than actual damages in healthcare-related harm scenarios.
Interpretive note: Enforceability of this cap depends on applicable state law; some jurisdictions do not permit contractual liability caps for personal injury, gross negligence, or certain consumer harms.
Under this clause, the agreement limits Ro's financial liability to each user to the fees paid in the six months before a claim or $100, whichever is greater; this cap applies across all categories of damages to the maximum extent permitted by law.
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Compare across platforms →"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL RO'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID RO IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).Excerpt from Ro's Terms of Use
(1) REGULATORY LANDSCAPE: Liability caps in consumer healthcare contracts may interact with state consumer protection statutes and healthcare liability frameworks that restrict or void certain limitation-of-liability clauses.
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This provision limits the maximum financial recovery a user can obtain from Ro in any proceeding to a dollar amount tied to recent subscription or service fees paid, which may be substantially lower than actual damages in healthcare-related harm scenarios.
Under this clause, the agreement limits Ro's financial liability to each user to the fees paid in the six months before a claim or $100, whichever is greater; this cap applies across all categories of damages to the maximum extent permitted by law.
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