The agreement requires users and Ro to resolve disputes through binding arbitration rather than court proceedings, with limited exceptions for intellectual property injunctive relief.
This analysis describes what Ro's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires all disputes arising from platform use or the terms themselves to proceed through individual AAA arbitration, establishing the procedural framework for how any claim against Ro must be pursued.
Interpretive note: Enforceability may vary by jurisdiction, particularly in states with healthcare-specific arbitration limitations or strong consumer protection statutes.
Under this clause, users who do not opt out within 30 days must resolve disputes with Ro through individual arbitration rather than court, and the agreement states that arbitration proceedings will be conducted on an individual basis.
Cross-platform context
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Compare across platforms →"You and Ro agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, 'Disputes') will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.Excerpt from Ro's Terms of Use
(1) REGULATORY LANDSCAPE: The Federal Arbitration Act governs the enforceability of this clause at the federal level.
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This provision requires all disputes arising from platform use or the terms themselves to proceed through individual AAA arbitration, establishing the procedural framework for how any claim against Ro must be pursued.
Under this clause, users who do not opt out within 30 days must resolve disputes with Ro through individual arbitration rather than court, and the agreement states that arbitration proceedings will be conducted on an individual basis.
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