Riot Games · Riot Games Terms of Service

Chargeback Prohibition

High severity
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Why it matters

Chargebacks are a key consumer protection tool for disputing unauthorized or fraudulent charges; prohibiting them removes a fundamental financial safeguard for players.

Consumer impact

Riot Games' Terms of Service significantly limit consumer rights by requiring mandatory individual arbitration and waiving the right to participate in class action lawsuits. Players have no ownership rights over virtual items or currency purchased, and Riot can terminate accounts or discontinue services at any time without refunds. You can opt out of the arbitration clause by sending written notice to Riot Games within 30 days of first accepting the Terms of Service.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Before filing a chargeback with your bank, contact Riot Games support at https://support.riotgames.com to dispute any incorrect or unauthorized charges. Submit a ticket explaining the issue and request a refund directly from Riot to avoid potential account suspension.

Applicable agencies

  • CFPB
    The CFPB oversees consumer financial protections including the right to dispute charges, which this provision may impede.
    File a complaint →

Provision details

Document information
Document
Riot Games Terms of Service
Entity
Riot Games
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001559
Document ID
CA-D-00309
Evidence Provenance
Source URL
Wayback Machine
SHA-256
b2c57a29a8168de788b08a078ee38a04e4019b845eb8ed65ae5dcfa195e72bc1
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Riot Games | Document: Riot Games Terms of Service | Record: CA-P-001559
Captured: 2026-03-20 05:44:08 UTC | SHA-256: b2c57a29a8168de7…
URL: https://conductatlas.com/platform/riot-games/riot-games-terms-of-service/chargeback-prohibition/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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