Anything you post in Redfin's public chat areas, forums, or social media pages is treated as public information and is not protected by this Privacy Policy.
This analysis describes what Redfin's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause creates a categorical distinction between private and public content streams within Redfin's platforms, with the operational effect that information posted in designated public areas operates under different data handling standards than information submitted through private channels. The exclusion defines the scope boundaries of the privacy policy's applicability.
Interpretive note: Applicable law in some jurisdictions may treat identified user content posted on company platforms as personal information regardless of its public status, meaning the policy's exclusion may be narrower in legal effect than stated.
If you share personal information such as your location, financial situation, or property interests in any public-facing Redfin forum or chat, that information is explicitly outside the protections of this policy and may be collected and used without the limitations described elsewhere.
How other platforms handle this
Information You Provide may include sensitive personal information, as defined under applicable state privacy laws. We process such information in accordance with applicable law, such as to provide the Services and other permitted purposes under state privacy laws, like the California Consumer Priva...
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to know what personal information we have collected about you, the right to delete your personal information, the right to correct inaccurate personal information, the rig...
Our services are not directed to people under the age of 13, and we don't knowingly collect personal information from anyone under 13. If you are under 13, please do not use the services or submit any personal information to us... For users between 13 and 17, we provide additional privacy protection...
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"Redfin may offer interactive features such as chat services, forums, and social media pages. We may collect the information you submit or make available through these features. Any content you provide on the public sections of these channels will be considered "public" and will not be subject to the privacy protections referenced herein.— Excerpt from Redfin's Redfin Privacy Policy
REGULATORY LANDSCAPE: The blanket exclusion of public interactive feature content from privacy protections may interact with CCPA/CPRA, which defines personal information broadly and does not automatically exclude publicly posted content from the statute's coverage when that information is combined with other account data. The FTC has taken enforcement positions against companies that collect and aggregate publicly available information in ways that consumers do not expect. State AG offices have challenged overbroad 'public = unprotected' characterizations. GOVERNANCE EXPOSURE: Medium. The provision is common in industry practice but the breadth of the exclusion (no privacy protections 'referenced herein' for any public channel content) may not align with how applicable law treats personal information posted by identified users on company-controlled platforms. If a user's forum post is linked to their Redfin account, the information may still constitute personal information under CCPA/CPRA regardless of its public status. JURISDICTION FLAGS: California (CPRA does not exclude identified user content from its definition of personal information solely because it is posted publicly), EU/EEA (GDPR does not exempt publicly available personal data from processing requirements). The provision as written may be narrower in practical legal effect than it appears to consumers. CONTRACT AND VENDOR IMPLICATIONS: If third-party moderation or community platform vendors have access to public forum content linked to user accounts, the vendor classification and data processing agreements should address whether this constitutes personal data processing under applicable law, independent of Redfin's policy characterization. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the 'public content = no privacy protections' characterization is consistent with applicable state privacy law definitions of personal information, particularly where public content is linked to an identified user account. Consumer-facing disclosures should clearly indicate which specific features are considered public before users post content.
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This clause creates a categorical distinction between private and public content streams within Redfin's platforms, with the operational effect that information posted in designated public areas operates under different data handling standards than information submitted through private channels. The exclusion defines the scope boundaries of the privacy policy's applicability.
If you share personal information such as your location, financial situation, or property interests in any public-facing Redfin forum or chat, that information is explicitly outside the protections of this policy and may be collected and used without the limitations described elsewhere.
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