Perplexity AI · Perplexity Data Processing Addendum · View original document ↗

Customer termination right and fee refund on unresolved subcontractor objection

High severity High confidence Explicitdocumentlanguage Common · 180 of 352 platforms
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This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Designating termination and fee refund as the sole remedy explicitly forecloses any other legal or contractual recourse a Customer might otherwise pursue in connection with an unresolved subcontractor objection.

Consumer impact (what this means for users)

Customers whose subcontractor objection cannot be resolved are limited to terminating the Agreement and recovering unused prepaid Fees; no additional remedies are available under this clause.

How other platforms handle this

Synthesia Medium

In the event of such a termination by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination.

Whatnot Medium

if Buyer does not pick up the purchased Item within five (5) days from the date the purchased Item is made available for pickup, then Seller will ship the purchased Item to Buyer's address...and Buyer will not receive a refund

Calendly Medium

Calendly shall promptly refund you with a pro-rated portion of any prepaid, unused Fees for the terminated portion of the Subscription Term.

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▸ View Original Clause Language DOCUMENT RECORD
"
If despite those good faith discussions, a resolution cannot be found, then Customer (as its sole remedy) may terminate the Agreement, and receive a refund of any unused prepaid Fees (as defined in the Agreement).

— Excerpt from Perplexity AI's Perplexity Data Processing Addendum

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Perplexity Data Processing Addendum
Entity
Perplexity AI
Document last updated
May 11, 2026
Tracking information
First tracked
May 20, 2026
Last verified
July 9, 2026
Record ID
CA-P-060433
Document ID
CA-D-00763
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
63330764edf10647a51ca197723ef717b3e1db5fabfb778068184b91e31fc670
Analysis generated
May 20, 2026 22:20 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Perplexity AI
Document: Perplexity Data Processing Addendum
Record ID: CA-P-060433
Captured: 2026-05-20 22:20:53 UTC
SHA-256: 63330764edf10647…
URL: https://conductatlas.com/platform/perplexity-ai/perplexity-data-processing-addendum/provision/CA-P-060433/customer-termination-right-and-fee-refund-on-unresolved-subcontractor-objection/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Perplexity AI's Customer termination right and fee refund on unresolved subcontractor objection clause do?

Designating termination and fee refund as the sole remedy explicitly forecloses any other legal or contractual recourse a Customer might otherwise pursue in connection with an unresolved subcontractor objection.

How does this clause affect you?

Customers whose subcontractor objection cannot be resolved are limited to terminating the Agreement and recovering unused prepaid Fees; no additional remedies are available under this clause.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 180 platforms. See the full comparison.

Is ConductAtlas affiliated with Perplexity AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Perplexity AI.