Perplexity AI · Perplexity Data Processing Addendum · View original document ↗

Customer sole recourse for Model Provider objection is cessation of use

High severity High confidence Explicitdocumentlanguage Common · 264 of 352 platforms
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This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

By designating cessation of use as the sole recourse, Perplexity AI removes any right to negotiate, seek damages, or continue using the model while disputing the appointment.

Consumer impact (what this means for users)

If a Customer objects to a Model Provider change, they have no remedy other than stopping use of the affected Third-Party Model; no other legal or contractual recourse is available under this clause.

How other platforms handle this

Netflix Medium

Offer eligibility is determined by Netflix at its sole discretion and we reserve the right to revoke an Offer and put your account on hold in the event that we determine you are not eligible.

Klaviyo Medium

We reserve the right to evaluate and restrict any use cases related to illegal or controlled substances in accordance with the policies and compliance standards of our downstream providers.

Grubhub Medium

Grubhub may monitor any and all use of the Platform, including, without limitation, interactions between our users; however, we are under no obligation to do so.

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▸ View Original Clause Language DOCUMENT RECORD
"
If Customer objects to the appointment or replacement, Customer's sole recourse is to (and Customer must) cease all use of the relevant Third-Party Model via the Services

— Excerpt from Perplexity AI's Perplexity Data Processing Addendum

Applicable regulations

DSA
European Union

Provision details

Document information
Document
Perplexity Data Processing Addendum
Entity
Perplexity AI
Document last updated
May 11, 2026
Tracking information
First tracked
May 20, 2026
Last verified
July 9, 2026
Record ID
CA-P-060437
Document ID
CA-D-00763
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
63330764edf10647a51ca197723ef717b3e1db5fabfb778068184b91e31fc670
Analysis generated
May 20, 2026 22:20 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Perplexity AI
Document: Perplexity Data Processing Addendum
Record ID: CA-P-060437
Captured: 2026-05-20 22:20:53 UTC
SHA-256: 63330764edf10647…
URL: https://conductatlas.com/platform/perplexity-ai/perplexity-data-processing-addendum/provision/CA-P-060437/customer-sole-recourse-for-model-provider-objection-is-cessation-of-use/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Perplexity AI's Customer sole recourse for Model Provider objection is cessation of use clause do?

By designating cessation of use as the sole recourse, Perplexity AI removes any right to negotiate, seek damages, or continue using the model while disputing the appointment.

How does this clause affect you?

If a Customer objects to a Model Provider change, they have no remedy other than stopping use of the affected Third-Party Model; no other legal or contractual recourse is available under this clause.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 264 platforms. See the full comparison.

Is ConductAtlas affiliated with Perplexity AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Perplexity AI.