This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Full retained liability means Customers do not lose legal recourse against Perplexity AI simply because a subcontractor caused the failure; Perplexity AI cannot deflect responsibility to the subcontractor.
Business customers using Perplexity services are now governed by an updated DPA with two material operational changes. First, subprocessor disclosures have shifted from a static document attachment (Annex 2) to a live online list maintained at https://trust.perplexity.ai/subprocessors, with notifications of changes coming through in-product notification or email rather than through formal amendment. Second, certain Perplexity services (specifically Embeddings API and Perplexity Search) now operate under product-specific data postures and terms that control over the main DPA, meaning the data handling for those services may differ from the baseline agreement. Business customers should review the Trust Center list regularly and check for in-product notifications regarding subprocessor changes, as the updated terms no longer require static amendment cycles.
View change record →If a Perplexity AI subcontractor fails to fulfil its obligations, Customers retain the right to hold Perplexity AI fully liable under EU/UK Privacy Laws.
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"where that subcontractor fails to fulfil its obligations, Perplexity shall remain fully liable under applicable EU/UK Privacy Laws to Customer for the performance of that subcontractor's obligations.Excerpt from Perplexity AI's Perplexity Data Processing Addendum
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Full retained liability means Customers do not lose legal recourse against Perplexity AI simply because a subcontractor caused the failure; Perplexity AI cannot deflect responsibility to the subcontractor.
If a Perplexity AI subcontractor fails to fulfil its obligations, Customers retain the right to hold Perplexity AI fully liable under EU/UK Privacy Laws.
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