This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Designating termination and fee refund as the sole remedy explicitly forecloses any other legal or contractual recourse a Customer might otherwise pursue in connection with an unresolved subcontractor objection.
Business customers using Perplexity services are now governed by an updated DPA with two material operational changes. First, subprocessor disclosures have shifted from a static document attachment (Annex 2) to a live online list maintained at https://trust.perplexity.ai/subprocessors, with notifications of changes coming through in-product notification or email rather than through formal amendment. Second, certain Perplexity services (specifically Embeddings API and Perplexity Search) now operate under product-specific data postures and terms that control over the main DPA, meaning the data handling for those services may differ from the baseline agreement. Business customers should review the Trust Center list regularly and check for in-product notifications regarding subprocessor changes, as the updated terms no longer require static amendment cycles.
View change record →Customers whose subcontractor objection cannot be resolved are limited to terminating the Agreement and recovering unused prepaid Fees; no additional remedies are available under this clause.
How other platforms handle this
In the event of such a termination by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination.
For subscribers residing in Germany: You may terminate your subscription after it has renewed with a notice period of one month. Your right to terminate for cause remains unaffected.
In the event of a migration, the Customer will be entitled to a pro-rated refund of any prepaid fees associated with the Add-On.
"If despite those good faith discussions, a resolution cannot be found, then Customer (as its sole remedy) may terminate the Agreement, and receive a refund of any unused prepaid Fees (as defined in the Agreement).Excerpt from Perplexity AI's Perplexity Data Processing Addendum
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Designating termination and fee refund as the sole remedy explicitly forecloses any other legal or contractual recourse a Customer might otherwise pursue in connection with an unresolved subcontractor objection.
Customers whose subcontractor objection cannot be resolved are limited to terminating the Agreement and recovering unused prepaid Fees; no additional remedies are available under this clause.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Perplexity AI.