Provision record
Perplexity AI · Perplexity AI Terms of Service · View original document ↗

No Refund if Cancelled Order Already Billed

Common · 173 of 343 platforms
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This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Harvey AI

In the event an order form is terminated pursuant to Section 7.2 of this Agreement, on a date other than the Term End Date... You will be refunded a pro rata amount of any prepaid unused Fees inclusive of the day of termination.

OpenAI

We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.

Anyscale

In the event of any such termination, Anyscale will refund to Customer a pro-rata portion of the Fees that have been prepaid but unused for the applicable Platform Services.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
If we cancel an order after you have already been billed, then we will refund the billed amount.

Excerpt from Perplexity AI's Terms of Service

Provision details

Document information
Document
Perplexity AI Terms of Service
Entity
Perplexity AI
Date stated by the document
Jan. 23, 2026
As printed in Perplexity AI’s text (version CA-V-006628), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 21, 2026
Text quoted from version
CA-V-006628, captured Sept. 11, 2026
Record ID
CA-P-023894
Document ID
CA-D-000097
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006628)
d8f5a8edf6c882aae57f115d63a986bfb0b3a7a1067f10d93748135e9e036f26
Analysis generated
May 21, 2026 02:31 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006628, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Perplexity AI
Document: Perplexity AI Terms of Service
Record ID: CA-P-023894
Version: CA-V-006628
Captured: 2026-09-11 00:19:25 UTC
SHA-256: d8f5a8edf6c882aa…
URL: https://conductatlas.com/platform/perplexity-ai/perplexity-ai-terms-of-service/provision/CA-P-023894/no-refund-if-cancelled-order-already-billed/
Accessed: Nov. 1, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Perplexity AI's No Refund if Cancelled Order Already Billed clause do?

The clause states: “If we cancel an order after you have already been billed, then we will refund the billed amount.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 173 platforms. See the full comparison.

Is ConductAtlas affiliated with Perplexity AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Perplexity AI.