“Except as expressly set forth in these Terms or in any country-specific billing and consumer information pages, payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods.”
This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Because all subscription payments are nonrefundable and no credits are issued for partial periods, users who cancel or lose access mid-period receive no financial remedy.
Readers who pay for a subscription cannot obtain a refund, and if they cancel or lose access before a period ends, they receive no credit for the unused time.
How other platforms handle this
If you request a refund and you have not received any Testing Services prior to your subscription renewal date, we will provide you with a full refund.
For students purchasing subscriptions, Students are entitled to terminate their subscription at any time within 14 days of their initial payment and receive a full refund.
the Buyer will not be eligible for a prorated refund of any portion of the Subscription price paid for the then-current Subscription Period.
"Except as expressly set forth in these Terms or in any country-specific billing and consumer information pages, payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods.Excerpt from Perplexity AI's Terms of Service
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Because all subscription payments are nonrefundable and no credits are issued for partial periods, users who cancel or lose access mid-period receive no financial remedy.
Readers who pay for a subscription cannot obtain a refund, and if they cancel or lose access before a period ends, they receive no credit for the unused time.
ConductAtlas has identified this type of provision across 173 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Perplexity AI.