This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Because all subscription payments are nonrefundable and no credits are issued for partial periods, users who cancel or lose access mid-period receive no financial remedy.
Readers who pay for a subscription cannot obtain a refund, and if they cancel or lose access before a period ends, they receive no credit for the unused time.
How other platforms handle this
It is not possible to get a "partial refund" or credit if a user wishes to cancel their recurring subscription early – it will remain valid until the end of its purchased duration.
If you request and obtain a refund, your subscription to the Services will be terminated as soon as the refund is initiated.
For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.
Monitoring
Perplexity AI has changed this document before.
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"payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods.— Excerpt from Perplexity AI's Perplexity AI Terms of Service
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Because all subscription payments are nonrefundable and no credits are issued for partial periods, users who cancel or lose access mid-period receive no financial remedy.
Readers who pay for a subscription cannot obtain a refund, and if they cancel or lose access before a period ends, they receive no credit for the unused time.
ConductAtlas has identified this type of provision across 180 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Perplexity AI.