Peloton can shut down your account at any moment without telling you why, and you have no right to appeal or claim compensation for losing access to the service or content you have paid for.
Peloton can cancel your account without notice or explanation, potentially cutting off access to your connected equipment, workout history, and prepaid subscription — and the Terms disclaim all liability for doing so.
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Compare across platforms →If Peloton terminates your account — even by mistake — you could lose access to paid content, workout history, and connected equipment functionality with no legal recourse under these terms.
REGULATORY FRAMEWORK: This provision implicates FTC Act Section 5 (unfair practices in consumer services), state consumer protection statutes regarding right to refund for prepaid services, and the EU Consumer Rights Directive (2011/83/EU) which requires 14-day cancellation rights and proportionate termination practices. California Business and Professions Code §17200 (unfair competition) may apply where termination without cause results in forfeiture of prepaid subscription value.
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