This analysis describes what PayPal's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that PayPal's internal adjudication process is the operative mechanism for all claim eligibility determinations, with no independent review pathway specified beyond PayPal's own appeal process. The breadth of the 'any other information PayPal deems relevant' language grants discretion that extends beyond the enumerated eligibility criteria stated elsewhere in the document.
How other platforms handle this
The arbitration will be conducted by a sole arbitrator. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California.
"PayPal determines, in its sole discretion, whether your claim is eligible for the Purchase Protection program based on the eligibility requirements, any information or documentation provided during the resolution process, or any other information PayPal deems relevant and appropriate under the circumstances. PayPal's original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process.Excerpt from PayPal's Buyer and Seller Protection
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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This provision establishes that PayPal's internal adjudication process is the operative mechanism for all claim eligibility determinations, with no independent review pathway specified beyond PayPal's own appeal process. The breadth of the 'any other information PayPal deems relevant' language grants discretion that extends beyond the enumerated eligibility criteria stated elsewhere in the document.
ConductAtlas has identified this type of provision across 196 platforms. See the full comparison.
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