This analysis describes what PayPal's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the cost allocation mechanism for product return obligations within PayPal's dispute resolution framework. By excluding return shipping from coverage, the terms define which party bears the financial burden when item returns are required to resolve purchase disputes.
This detailed provision was merged into the consolidated "Buyer-Paid Return Shipping Requirement" in the current version.
View full change record →Buyers filing purchase protection claims must absorb return shipping costs if PayPal directs return of the item. For Significantly Not as Described claims specifically, buyers are obligated to comply with PayPal's shipping instructions, including designating where the item will be returned and obtaining proof of delivery.
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"IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's Purchase Protection program does not entitle you to coverage for the return shipping costs that you may incur. Step 4: Comply with PayPal's shipping requests in a timely manner, if you're filing a Significantly Not as Described claim. PayPal may require you, at your expense, to ship the item back to the seller, to PayPal or to a third party (which will be specified by PayPal) and to provide proof of delivery.— Excerpt from PayPal's PayPal Buyer and Seller Protection
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This provision establishes the cost allocation mechanism for product return obligations within PayPal's dispute resolution framework. By excluding return shipping from coverage, the terms define which party bears the financial burden when item returns are required to resolve purchase disputes.
Buyers filing purchase protection claims must absorb return shipping costs if PayPal directs return of the item. For Significantly Not as Described claims specifically, buyers are obligated to comply with PayPal's shipping instructions, including designating where the item will be returned and obtaining proof of delivery.
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