Provision record
Oscar Health · Oscar Health Terms of Use · View original document ↗

Mandatory Individual Arbitration and Class Action Waiver

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Document Record

What it is

All disputes with Oscar arising from these Terms must be resolved through individual binding arbitration in New York under JAMS Streamlined Rules, and users waive the right to participate in class actions or class arbitration. Oscar retains the right to seek injunctive or equitable relief in court.

This analysis describes what Oscar Health's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision requires disputes to proceed through individual arbitration administered by JAMS in New York, New York, and includes an explicit waiver of jury trial and class action participation. The clause also includes a detailed bellwether process for coordinated proceedings involving 25 or more similar claims, which can delay individual claim resolution and may result in remaining claimants being redirected to New York courts rather than arbitration.

Interpretive note: Enforceability of the class action waiver and bellwether process may vary by jurisdiction, particularly in California and other states with heightened consumer arbitration protections.

Consumer impact (what this means for users)

Under this clause, users who have disputes with Oscar must pursue them individually through JAMS arbitration rather than in court or as part of a class. Users who are part of coordinated proceedings of 25 or more similar claims may experience resolution delays due to the bellwether process, and those whose claims are not resolved in bellwether proceedings may be required to litigate in New York state or federal court.

Cross-platform context

See how other platforms handle Mandatory Individual Arbitration and Class Action Waiver and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
Any dispute arising from or relating to the subject matter of these Terms ('Dispute') shall be finally settled in New York, New York, in English, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ('JAMS') then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Any arbitration under these Terms will take place on an individual basis: class arbitrations and class actions are not permitted. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND OSCAR ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

Excerpt from Oscar Health's Terms of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

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Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Oscar Health Terms of Use
Entity
Oscar Health
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-074453
Document ID
CA-D-00431
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
b343904ebd109b55ea73e7fc5c2049fe33116371ab1554f8f4d5e7ff66e06edf
Analysis generated
July 12, 2026 16:51 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Oscar Health
Document: Oscar Health Terms of Use
Record ID: CA-P-074453
Captured: 2026-07-12 16:51:48 UTC
SHA-256: b343904ebd109b55…
URL: https://conductatlas.com/platform/oscar-health/oscar-health-terms-of-use/provision/CA-P-074453/mandatory-individual-arbitration-and-class-action-waiver/
Accessed: Sept. 11, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Oscar Health's Mandatory Individual Arbitration and Class Action Waiver clause do?

This provision requires disputes to proceed through individual arbitration administered by JAMS in New York, New York, and includes an explicit waiver of jury trial and class action participation. The clause also includes a detailed bellwether process for coordinated proceedings involving 25 or more similar claims, which can delay individual claim resolution and may result in remaining claimants being redirected …

How does this clause affect you?

Under this clause, users who have disputes with Oscar must pursue them individually through JAMS arbitration rather than in court or as part of a class. Users who are part of coordinated proceedings of 25 or more similar claims may experience resolution delays due to the bellwether process, and those whose claims are not resolved in bellwether proceedings may be …

Is ConductAtlas affiliated with Oscar Health?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Oscar Health.