Provision record
OpenAI · OpenAI Terms of Use · View original document ↗

Payments Are Non-Refundable Except by Law

High severity Explicit document language Common · 177 of 352 platforms
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This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Instacart Medium

Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.

DoorDash Medium

All purchases of DashPass Gift Subscriptions are final and non-refundable.

AWS Bedrock Medium

Payments for AWS Security Assurances Services are not refundable.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights.

Excerpt from OpenAI's Terms of Use

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
OpenAI Terms of Use
Entity
OpenAI
Date stated by the document
Jan. 1, 2026
As printed in OpenAI’s text (version CA-V-007346), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 7, 2026
Text quoted from version
CA-V-007346, captured Oct. 5, 2026
Record ID
CA-P-078712
Document ID
CA-D-000009
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-007346)
01c3b7047514580f0ab51670c70872c0998bed109144843b2a397d5c757ca918
Analysis generated
October 7, 2026 01:48 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-007346 (checked Oct. 5, 2026)
Citation Record
Entity: OpenAI
Document: OpenAI Terms of Use
Record ID: CA-P-078712
Version: CA-V-007346
Captured: 2026-10-05 23:42:50 UTC
SHA-256: 01c3b7047514580f…
URL: https://conductatlas.com/platform/openai/openai-terms-of-use/provision/CA-P-078712/payments-are-non-refundable-except-by-law/
Accessed: Oct. 7, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does OpenAI's Payments Are Non-Refundable Except by Law clause do?

The clause states: “Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 177 platforms. See the full comparison.

Is ConductAtlas affiliated with OpenAI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.