Provision record
OpenAI · OpenAI Sub-Processor List · View original document ↗

Pylon Labs customer support at customer election

Common · 281 of 343 platforms
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This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

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▸ View Original Clause Language DOCUMENT RECORD
"
Pylon Labs ... United States Customer support*** ... ***At election of customer; applicable to premium support only

Excerpt from OpenAI's Sub-Processor List

Provision details

Document information
Document
OpenAI Sub-Processor List
Entity
OpenAI
Date stated by the document
Oct. 14, 2026
As printed in OpenAI’s text (version CA-V-007534), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
July 6, 2026
Text quoted from version
CA-V-005774, captured Aug. 14, 2026
Record ID
CA-P-069968
Document ID
CA-D-000928
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-005774)
2007f77524532432cd3b5bebbd4a66ca73131eca6a09f65aa148e7ccf545cb78
Analysis generated
July 6, 2026 23:01 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-005774, captured Aug. 14, 2026 (checked Oct. 5, 2026)
Not the current version. The document's current version is CA-V-007534, captured Oct. 15, 2026; this clause has not been re-checked against it.
Citation Record
Entity: OpenAI
Document: OpenAI Sub-Processor List
Record ID: CA-P-069968
Version: CA-V-005774
Captured: 2026-08-14 00:07:28 UTC
SHA-256: 2007f77524532432…
URL: https://conductatlas.com/platform/openai/openai-sub-processor-list/provision/CA-P-069968/pylon-labs-customer-support-at-customer-election/
Accessed: Oct. 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does OpenAI's Pylon Labs customer support at customer election clause do?

The clause states: “Pylon Labs ... United States Customer support*** ... ***At election of customer; applicable to premium support only”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.

Is ConductAtlas affiliated with OpenAI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.