This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The scope of data processing in customer support is bounded by the customer's explicit sharing decision, limiting OpenAI's ability to process data not affirmatively provided during a support interaction.
OpenAI will only process the data you explicitly share when you open a support case; data you do not share is not processed in that context.
How other platforms handle this
We use information about you, information that we collect from within your account, information that you provide to our customer happiness team, and information about your interactions with the Service to resolve technical issues you experience with the Service.
We process your data for necessary purposes as described in the main Policy, and for secondary purposes. We use both human and automated means to process your data.
Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities
"Customer Support services are initiated by the Customer, and Customer Data is only processed to the extent Customer explicitly elects to share such data in the course of the support case.Excerpt from OpenAI's Sub-Processor List
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The scope of data processing in customer support is bounded by the customer's explicit sharing decision, limiting OpenAI's ability to process data not affirmatively provided during a support interaction.
OpenAI will only process the data you explicitly share when you open a support case; data you do not share is not processed in that context.
ConductAtlas has identified this type of provision across 273 platforms. See the full comparison.
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