The document states that customer support sub-processors (Intercom, Salesforce, TaskUs, Accenture, Pylon Labs) only process Customer Data to the extent the customer explicitly elects to share it during a support interaction. Processing is not automatic and is conditioned on customer-initiated disclosure.
This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that customer support data processing is conditional on customer action, limiting the default exposure of Customer Data to support sub-processors. Enterprise customers should communicate this condition to internal teams managing support interactions to avoid inadvertent disclosure of sensitive data.
Under this clause, Customer Data is shared with customer support sub-processors including TaskUs, Accenture, Intercom, Salesforce, and Pylon Labs only when the customer explicitly provides it during a support case. The document does not authorize automatic or background sharing of Customer Data for support purposes.
Cross-platform context
See how other platforms handle Customer Support Data Processing Scope and similar clauses.
Compare across platforms →"Customer Support services are initiated by the Customer, and Customer Data is only processed to the extent Customer explicitly elects to share such data in the course of the support case.Excerpt from OpenAI's Sub-Processor List
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This provision establishes that customer support data processing is conditional on customer action, limiting the default exposure of Customer Data to support sub-processors. Enterprise customers should communicate this condition to internal teams managing support interactions to avoid inadvertent disclosure of sensitive data.
Under this clause, Customer Data is shared with customer support sub-processors including TaskUs, Accenture, Intercom, Salesforce, and Pylon Labs only when the customer explicitly provides it during a support case. The document does not authorize automatic or background sharing of Customer Data for support purposes.
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