Provision record
OpenAI · OpenAI Business Terms · View original document ↗

Non-Refundable Fees and Non-Cancellable Minimum Commitments

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Document Record

What it is

Section 6.1 and 11.3 establish that all fees paid are non-refundable, that minimum commitment amounts on Order Forms are non-cancellable, and that upon termination for any reason other than Customer termination for cause, all unpaid minimum commitment amounts become immediately due.

This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision creates fixed financial obligations tied to minimum commitment amounts that survive termination unless Customer terminates for cause, meaning early termination or agreement termination by OpenAI for breach accelerates the full remaining minimum commitment balance.

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

The agreement establishes that fees paid are non-refundable and that minimum commitment amounts are non-cancellable except as required by law. If the agreement terminates for any reason other than Customer termination for cause, all unpaid minimum commitment amounts become immediately due and payable.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Within 30 days
    To dispute an invoice, email ar-enterprise@openai.com within thirty days of the date the disputed invoice was issued, specifying the dispute and paying all undisputed amounts by the invoice due date.

Cross-platform context

See how other platforms handle Non-Refundable Fees and Non-Cancellable Minimum Commitments and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
Fees are non-refundable except as required by law or as otherwise specifically permitted in the Agreement. If Customer's Order Form includes a minimum commitment, the minimum commitment amount is non-cancellable except as required by law or as otherwise specifically permitted in the Agreement. ... except for a termination by Customer for cause, if this Agreement terminates any unpaid minimum commitment amounts set forth on the Order form will become immediately due.

Excerpt from OpenAI's Business Terms

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
OpenAI Business Terms
Entity
OpenAI
Document last updated
May 11, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-013684
Document ID
CA-D-00755
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
d94c426a41263f7d81583f26a9f1dc6ca88a070174a55e9238c4e7d25a8f6604
Analysis generated
July 9, 2026 03:44 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: OpenAI
Document: OpenAI Business Terms
Record ID: CA-P-013684
Captured: 2026-07-09 03:44:03 UTC
SHA-256: d94c426a41263f7d…
URL: https://conductatlas.com/platform/openai/openai-business-terms/provision/CA-P-013684/non-refundable-fees-and-non-cancellable-minimum-commitments/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does OpenAI's Non-Refundable Fees and Non-Cancellable Minimum Commitments clause do?

This provision creates fixed financial obligations tied to minimum commitment amounts that survive termination unless Customer terminates for cause, meaning early termination or agreement termination by OpenAI for breach accelerates the full remaining minimum commitment balance.

How does this clause affect you?

The agreement establishes that fees paid are non-refundable and that minimum commitment amounts are non-cancellable except as required by law. If the agreement terminates for any reason other than Customer termination for cause, all unpaid minimum commitment amounts become immediately due and payable.

Is ConductAtlas affiliated with OpenAI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.