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Section 9.3 grants OpenAI an unrestricted, royalty-free right to use any feedback Customer provides about the Services, with no limitation on how that feedback may be used or exploited.
This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision grants OpenAI an unlimited license to use Customer-provided feedback, including for product development and improvement purposes, without any compensation obligation or usage restriction.
The agreement grants OpenAI the right to use and exploit any feedback Customer submits about the Services without restriction or compensation. This is a separate and broader grant than the no-training default in Section 4.2, as it covers feedback rather than Customer Content.
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"If Customer provides Feedback, Customer grants OpenAI the right to use and exploit Feedback without restriction or compensation.Excerpt from OpenAI's Business Terms
1. REGULATORY LANDSCAPE: This provision is a standard IP assignment clause for feedback in commercial software agreements. It does not directly engage primary data protection regulations unless feedback contains personal data, in which case GDPR and applicable data protection law would govern the processing of that personal data within the feedback. 2. GOVERNANCE EXPOSURE: Low. The feedback license is a standard commercial provision. However, customers who provide detailed operational feedback that may contain proprietary business information or personal data should be aware that such information is covered by this unrestricted grant. 3. JURISDICTION FLAGS: If feedback submitted by EEA customers contains personal data, GDPR processing obligations apply to OpenAI's use of that feedback regardless of the contractual license grant. Customers should assess whether feedback submission processes include personal data. 4. CONTRACT AND VENDOR IMPLICATIONS: Procurement and legal teams should communicate internally that formal or informal feedback submitted through OpenAI channels, including bug reports, feature requests, or evaluation notes, may be used by OpenAI without restriction under this clause. Proprietary business information embedded in feedback is not protected by the feedback license limitation. 5. COMPLIANCE CONSIDERATIONS: Organizations with strict information governance policies should assess whether feedback submission channels could result in disclosure of confidential business information under this clause, noting that the confidentiality provisions in Section 7 do not appear to carve out feedback from the Section 9.3 grant.
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This provision grants OpenAI an unlimited license to use Customer-provided feedback, including for product development and improvement purposes, without any compensation obligation or usage restriction.
The agreement grants OpenAI the right to use and exploit any feedback Customer submits about the Services without restriction or compensation. This is a separate and broader grant than the no-training default in Section 4.2, as it covers feedback rather than Customer Content.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.