Provision record
OpenAI · OpenAI Business Terms · View original document ↗

Customer termination right on material service reduction

High severity High confidence Explicit document language Common · 298 of 352 platforms

Key Facts · in the document’s own words

What notice must Customer provide to terminate the Agreement?
“Within five business days of receipt of this notice, Customer may choose to terminate the Agreement by providing thirty days written notice.”
Version CA-V-005893, captured Aug. 19, 2026 · live source ↗
Our reading, not the document’s words
OpenAI gives Customer the right to terminate the Agreement by providing thirty days' written notice, exercisable within five business days of receipt of a notice of material service reduction.
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This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The termination right is time-limited: Customer must act within five business days of receiving OpenAI's notice or may lose the right to terminate in response to that reduction.

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Interpretive note: The excerpt references 'this notice,' indicating the termination right is conditioned on a prior notice of material service reduction. The nature of that prior notice is not reproduced in the excerpt, so it is flagged in omitted_material rather than asserted.

Consumer impact (what this means for users)

You have a narrow five-business-day window after receiving notice of a material service reduction to elect termination by submitting thirty days' written notice.

How other platforms handle this

Stripe Medium

even if you opt out of receiving marketing-related communications from us, we retain the right to communicate with you about the Services you receive (like support and important legal notices)

Snapchat Medium

Regardless of who terminates these Terms, both you and Snap continue to be bound by Sections 2, 3 (to the extent any additional terms and conditions would, by their terms, survive), and 6 - 25 of the Terms.

Twitch Medium

Upon termination of these Terms of Service, any provision which, by its nature or express terms should survive, will survive such termination or expiration, including, but not limited to, Sections 7-10, and 14-20.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Within five business days of receipt of this notice, Customer may choose to terminate the Agreement by providing thirty days written notice.

Excerpt from OpenAI's Business Terms

Provision details

Document information
Document
OpenAI Business Terms
Entity
OpenAI
Date stated by the document
Jan. 1, 2026
As printed in OpenAI’s text (version CA-V-005893), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 11, 2026
Text quoted from version
CA-V-005893, captured Aug. 19, 2026
Record ID
CA-P-059960
Document ID
CA-D-000755
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-005893)
1cc366f826c69516bc259f5ee292276978dd55241531317edd17557ff0a256bf
Analysis generated
July 9, 2026 03:44 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-005893 (checked Oct. 5, 2026)
Citation Record
Entity: OpenAI
Document: OpenAI Business Terms
Record ID: CA-P-059960
Version: CA-V-005893
Captured: 2026-08-19 00:04:46 UTC
SHA-256: 1cc366f826c69516…
URL: https://conductatlas.com/platform/openai/openai-business-terms/provision/CA-P-059960/customer-termination-right-on-material-service-reduction/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does OpenAI's Customer termination right on material service reduction clause do?

The termination right is time-limited: Customer must act within five business days of receiving OpenAI's notice or may lose the right to terminate in response to that reduction.

How does this clause affect you?

You have a narrow five-business-day window after receiving notice of a material service reduction to elect termination by submitting thirty days' written notice.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with OpenAI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.