OneLogin removed detailed disclosures about AI-powered analysis of customer communications, including call recording practices, chatbot interactions, and email analysis. The updated policy no longer explicitly describes how AI is used to analyze call transcripts, identify follow-up tasks, summarize conversations, or analyze sales emails. Additionally, the policy modified language about how collected data will be used, narrowing one stated purpose from 'answers or services you have asked or licensed' to 'services you have purchased,' and updated the security contact email from webmaster@oneidentity.com to webmaster@quest.com.
Consumers: The policy no longer explicitly states how OneLogin uses AI to analyze customer communications, removing transparency about an automated data processing practice.
The updated policy removes explicit language describing how OneLogin uses AI to analyze customer communications. Previously, the policy stated that call audio and video would be recorded with consent and analyzed using AI to identify follow-up tasks, summarize calls, and conduct sales analytics; that chatbot conversations would be analyzed and saved; and that sales emails would be analyzed to determine communication efficacy and forecast next steps. These specific AI analysis practices are no longer described in the updated policy. The revised language also narrows one stated data use purpose, changing 'answers or services you have asked or licensed' to 'services you have purchased.' No consumer opt-out mechanisms or alternative disclosures are provided in the change text.
→ Contact OneLogin security team at webmaster@quest.com to request written confirmation of whether call recording, transcript analysis, and email analysis practices continue under the updated policy.
Policy no longer explicitly discloses AI-driven analysis of call transcripts, chatbot conversations, or sales emails.
Narrowed stated purpose from 'answers or services you have asked or licensed' to 'services you have purchased'.
Changed from webmaster@oneidentity.com to webmaster@quest.com.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
OneLogin removed explicit disclosures of AI-driven data processing practices from its privacy policy, including analysis of call transcripts, chatbot interactions, and sales emails. This removal may create compliance risk under GDPR Article 13/14 (transparency obligations …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-001969.
OneLogin updated its privacy policy on May 6, 2026 to disclose new data collection and processing practices around recorded communications. …
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