If you have a problem with Noom — over billing, your data, or the service — you cannot take them to court or join a group lawsuit. Instead, disputes must be resolved privately through an arbitrator, one-on-one.
Consumer impact (what this means for users)
This clause means that if Noom wrongly charges you, misuses your health data, or violates your rights, you can only pursue an individual private arbitration claim — you cannot join thousands of other affected users in a class action lawsuit that could force systemic change or larger remedies.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
Within 30 days
Send a written email to legal@noom.com within 30 days of first accepting Noom's Terms stating that you opt out of the arbitration agreement. Include your full name and the email address associated with your Noom account.
Cross-platform context
See how other platforms handle Mandatory Arbitration and Class Action Waiver and similar clauses.
Class action lawsuits are one of the most powerful tools consumers have against large companies for widespread harm like overbilling or data misuse — this clause removes that right entirely.
View original clause language
You and Noom agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, 'Disputes') will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. YOU AND NOOM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
REGULATORY FRAMEWORK: This provision implicates the Federal Arbitration Act (9 U.S.C. §§1-16) as the governing framework for enforcement. The class action waiver must be assessed against AT&T Mobility LLC v. Concepcion (563 U.S. 333, 2011) and Epic Systems Corp. v. Lewis (584 U.S. 497, 2018), which generally uphold such waivers. State-level unconscionability challenges remain possible under McGill v. Citibank (2 Cal.5th 945, 2017) for California residents seeking public injunctive relief. FTC Act Section 5 is relevant if arbitration terms are found to be deceptive or buried in the agreement.
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Compliance intelligence locked
Regulatory citations, enforcement risk, and due diligence action items.
Watcher: regulatory citations. Professional: full compliance memo.
Applicable agencies
FTC
The FTC has enforcement authority over unfair or deceptive consumer contract terms including mandatory arbitration clauses under FTC Act Section 5, and has a direct enforcement history with Noom.
State Attorneys General in California, New York, and Illinois have jurisdiction over consumer arbitration clause challenges under state consumer protection and unfair business practices statutes.