Noom · Noom Terms of Service · View original document ↗

Mandatory Arbitration and Class Action Waiver

High severity Common · 133 of 343 platforms
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This analysis describes what Noom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes the procedural framework for dispute resolution by routing all disputes away from litigation into a private arbitration process, and eliminates the availability of class or collective action mechanisms for addressing disputes.

Recent Activity

This document changed recently

Medium Apr 19, 2026

Noom's updated terms make clearer that the platform provides behavioral support, not medical treatment, and that coaching and food data features may not be fully accurate. This clarification is important for users who might view Noom as a substitute for medical advice or treatment. The terms now explicitly reserve Noom's right to suspend or revoke your access at any time, which expands the company's unilateral control over your account. Review the updated terms carefully, especially if you rely on Noom for health management or have shared sensitive health information on the platform.

View change record →

Consumer impact (what this means for users)

Users operate under a requirement to pursue disputes through individual binding arbitration with Noom rather than filing lawsuits in court or participating in class actions. The exception permits either party to seek injunctive relief in court to prevent intellectual property infringement.

How other platforms handle this

Teachable Medium

You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.

Substack Medium

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...

Pinecone Medium

THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

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▸ View Original Clause Language DOCUMENT RECORD
"
You and Noom agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, 'Disputes') will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. YOU AND NOOM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

— Excerpt from Noom's Noom Terms of Service

Applicable regulations

FAA
United States Federal

Provision details

Document information
Document
Noom Terms of Service
Entity
Noom
Document last updated
May 5, 2026
Tracking information
First tracked
April 28, 2026
Last verified
May 10, 2026
Record ID
CA-P-003837
Document ID
CA-D-00396
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
de01a3efcc4be9e8cb194056bfe5fceebf1b9c6feb473a060565313528073c29
Analysis generated
April 28, 2026 06:48 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Noom
Document: Noom Terms of Service
Record ID: CA-P-003837
Captured: 2026-04-28 06:48:11 UTC
SHA-256: de01a3efcc4be9e8…
URL: https://conductatlas.com/platform/noom/noom-terms-of-service/mandatory-arbitration-and-class-action-waiver/
Accessed: June 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Noom's Mandatory Arbitration and Class Action Waiver clause do?

This provision establishes the procedural framework for dispute resolution by routing all disputes away from litigation into a private arbitration process, and eliminates the availability of class or collective action mechanisms for addressing disputes.

How does this clause affect you?

Users operate under a requirement to pursue disputes through individual binding arbitration with Noom rather than filing lawsuits in court or participating in class actions. The exception permits either party to seek injunctive relief in court to prevent intellectual property infringement.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 133 platforms. See the full comparison.

Is ConductAtlas affiliated with Noom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Noom.