Many users are charged unexpectedly when they forget to cancel before the renewal date, and refunds are not guaranteed after billing occurs.
Consumer impact
Noom's terms significantly limit your legal rights by requiring individual arbitration and prohibiting class action lawsuits, meaning disputes must be handled privately rather than in court. Subscription plans auto-renew and charges may be difficult to reverse, posing financial risk if you forget to cancel. You can opt out of the arbitration clause by sending a written notice to Noom within 30 days of first accepting the terms.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Cancel Subscription
Log into your Noom account, navigate to Account Settings, select Subscription, and choose Cancel Subscription. Cancel before your next renewal date to avoid being charged for another period.
Applicable agencies
FTC
The FTC's Negative Option Rule governs auto-renewal and subscription billing practices for consumer-facing digital services.
State attorneys general enforce state-level automatic renewal laws (e.g., California ARL) which impose additional disclosure and cancellation requirements.