This analysis describes what Modal's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The non-refundable default means Customer cannot recover fees already paid if service is cancelled or terminated, subject only to the exceptions in section 3.2.
Interpretive note: The content of section 3.2 exceptions is not available in the excerpt; those exceptions may materially limit the practical scope of the non-refundable rule.
Fees you pay are not refundable unless you qualify for an exception described in section 3.2.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.
Influencer shall promptly refund Whatnot a pro rata portion of any pre-paid fees for services or Deliverables not yet provided as of the effective date of termination.
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"Fees are not refundable, except as described in section 3.2 below.— Excerpt from Modal's Modal Terms of Service
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The non-refundable default means Customer cannot recover fees already paid if service is cancelled or terminated, subject only to the exceptions in section 3.2.
Fees you pay are not refundable unless you qualify for an exception described in section 3.2.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
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