This analysis describes what Modal's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The non-refundable default means Customer cannot recover fees already paid if service is cancelled or terminated, subject only to the exceptions in section 3.2.
Interpretive note: The content of section 3.2 exceptions is not available in the excerpt; those exceptions may materially limit the practical scope of the non-refundable rule.
Fees you pay are not refundable unless you qualify for an exception described in section 3.2.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
Once you redeem your Points, you cannot cancel or return the Redemption Option for a refund of Points except in the case of defective products or as required by applicable law.
Miro will then refund to Customer any pre-paid, unused fees for the terminated portion of the Subscription Term (for the Performance Warranty) or for the non-conforming Technical Services (for the Technical Services Warranty).
"Fees are not refundable, except as described in section 3.2 below.Excerpt from Modal's Terms of Service
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The non-refundable default means Customer cannot recover fees already paid if service is cancelled or terminated, subject only to the exceptions in section 3.2.
Fees you pay are not refundable unless you qualify for an exception described in section 3.2.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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