This analysis describes what Microsoft Copilot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Washington State law governs your legal relationship with Microsoft even if you live in a state or country with more favorable consumer protection laws, which may affect your rights in a dispute.
Interpretive note: The interaction between the Washington governing law clause and mandatory consumer protection laws in EU, UK, and other jurisdictions means its practical effect varies by user location.
Removal of explicit Washington state governing law and King County venue provision eliminates specific jurisdictional clarity, likely delegated to Microsoft Services Agreement Section 15 referenced in revised arbitration clause.
View full change record →Users outside Washington State, and particularly users outside the US, may find that the governing law clause limits the consumer protections available to them under their local laws, though EU and UK users retain rights under applicable mandatory consumer protection statutes.
How other platforms handle this
In the EU and EEA, the choice of Texas governing law shall not apply only where a mandatory consumer protection law explicitly prohibits such choice of law provisions.
For any claims that are not subject to arbitration...U.S. Residents: Delaware law; venue exclusively in the state or federal courts in New Castle County, Delaware
These Terms are governed by the laws of the State of California and the United States without regard to conflicts of laws provisions
"The laws of the state of Washington, U.S.A., govern these Terms and any dispute that arises between you and Microsoft, regardless of conflict of laws principles, except that the FAA governs everything related to arbitration.Excerpt from Microsoft Copilot's Terms of Service
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Washington State law governs your legal relationship with Microsoft even if you live in a state or country with more favorable consumer protection laws, which may affect your rights in a dispute.
Users outside Washington State, and particularly users outside the US, may find that the governing law clause limits the consumer protections available to them under their local laws, though EU and UK users retain rights under applicable mandatory consumer protection statutes.
ConductAtlas has identified this type of provision across 266 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Microsoft Copilot.