Provision record
Marqeta · Marqeta Terms of Use · View original document ↗

Audit Rights and Records Retention

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Document Record

What it is

Customer is required to maintain books and records in connection with the agreement for at least one year post-termination (or longer as required by law) and must make these available to Marqeta, the Issuer, Card Brands, Regulators, the KYC Service Provider, and any of their third-party designees for audit purposes. Customer bears all costs of record keeping and audit access.

This analysis describes what Marqeta's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision grants a broad set of parties, including Marqeta's third-party designees, audit access to Customer's business practices and compliance records for the duration of the agreement and at least one year after termination. Customer bears all associated costs, and the scope of business practices subject to audit is not limited solely to card program operations.

Consumer impact (what this means for users)

Under this clause, Customer must maintain compliance records and make them available to Marqeta, the Issuer, Card Brands, Regulators, the KYC Service Provider, and any of their third-party designees throughout the agreement term and for at least one year after termination. Customer is responsible for all costs of maintaining and providing access to these records.

Cross-platform context

See how other platforms handle Audit Rights and Records Retention and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
During the term of the Agreement and for at least one (1) year thereafter (or longer if required by Applicable Law), Customer acknowledges and agrees that its compliance with the terms, conditions, and provisions of the Agreement, as well as its business practices, are subject to review and audit by Marqeta, Issuer, the applicable Card Brands, or a Regulator, and, when applicable, the KYC Service Provider (defined in Section F (KYC Services), or any third-party designee of Marqeta, Issuer, Card Brand, Regulator, or KYC Service Provider (the "Auditing Parties"), and Customer will keep, maintain, and make available books and records in connection with the Agreement so that the Auditing Parties can determine Customer's compliance with the terms, conditions, and provisions of the Agreement. Customer will be responsible for all costs and expenses for keeping, maintaining, and making available books and records.

Excerpt from Marqeta's Terms of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Consumer Financial Protection Bureau (cfpb)
    Regulates consumer financial products and services. Can investigate companies for unfair, deceptive, or abusive financial practices including improper fees, billing errors, and data misuse.
    Who can file: Anyone who has used a consumer financial product or service in the US
    What you need: Account number or details, dates of transactions or events, description of the issue, and any supporting documents
    What to expect: The company must respond within 15 days. The CFPB forwards your complaint and may use it in enforcement actions. Individual compensation is possible in some cases.
    File a complaint →

Provision details

Document information
Document
Marqeta Terms of Use
Entity
Marqeta
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-074323
Document ID
CA-D-00666
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
bbb9885e232304ba5f7143efb49a715cb875cef5b9d5f8893d363771bc6eac76
Analysis generated
July 12, 2026 15:34 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Marqeta
Document: Marqeta Terms of Use
Record ID: CA-P-074323
Captured: 2026-07-12 15:34:24 UTC
SHA-256: bbb9885e232304ba…
URL: https://conductatlas.com/platform/marqeta/marqeta-terms-of-use/provision/CA-P-074323/audit-rights-and-records-retention/
Accessed: Sept. 22, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Marqeta's Audit Rights and Records Retention clause do?

This provision grants a broad set of parties, including Marqeta's third-party designees, audit access to Customer's business practices and compliance records for the duration of the agreement and at least one year after termination. Customer bears all associated costs, and the scope of business practices subject to audit is not limited solely to card program operations.

How does this clause affect you?

Under this clause, Customer must maintain compliance records and make them available to Marqeta, the Issuer, Card Brands, Regulators, the KYC Service Provider, and any of their third-party designees throughout the agreement term and for at least one year after termination. Customer is responsible for all costs of maintaining and providing access to these records.

Is ConductAtlas affiliated with Marqeta?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Marqeta.