This analysis describes what Mailchimp's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The guarantee is time-bound and plan-specific: it applies only to annual Paid Marketing Plans and only if the request is made within the 60-day window, so members who miss that deadline or hold a different plan type are not covered.
Members who purchase an annual Paid Marketing Plan may obtain a full refund, but they must submit their request within 60 days of purchase to be eligible.
How other platforms handle this
For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.
We will issue a refund within three Business Days of receiving your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund.
No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.
Monitoring
Mailchimp has changed this document before.
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"We offer a 60 day money-back guarantee for Members who purchase an annual Paid Marketing Plan...Requests must be made within 60 days from the purchase date to be eligible for a refund.— Excerpt from Mailchimp's Mailchimp Standard Terms of Use
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The guarantee is time-bound and plan-specific: it applies only to annual Paid Marketing Plans and only if the request is made within the 60-day window, so members who miss that deadline or hold a different plan type are not covered.
Members who purchase an annual Paid Marketing Plan may obtain a full refund, but they must submit their request within 60 days of purchase to be eligible.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Mailchimp.