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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“We offer a 60 day money-back guarantee for Members who purchase an annual Paid Marketing Plan...Requests must be made within 60 days from the purchase date to be eligible for a refund.”
“If you exceed your Paid Marketing Plan usage limits...while on a paid monthly subscription, you will incur additional charges for the prior monthly billing cycle based on your current Paid Marketing Plan...”
“You and Mailchimp agree that...any dispute, claim or controversy arising out of or relating in any way to the Service or this Agreement (a "Claim") will be determined by binding arbitration or small claims court, instead of in courts of general jurisdiction.”
“you hereby grant Mailchimp...a worldwide, non-exclusive, irrevocable, transferable, royalty-free, fully paid-up, sublicensable (through multiple-tiers) license to access, use, modify, display, publicly perform, distribute, copy, create derivatives from...any and all Inputs and Outputs...”
“You also agree to indemnify and hold us harmless from any losses, damages, judgments, fines, and costs...in connection with any claims arising out of or relating to (i) your Content, Campaigns, or Sites, (ii) your use...of the Service, (iii) your violation of any laws...”
“this includes sharing such information with our parent entity, Intuit Inc., and its group companies to provide, develop, and improve other Intuit products and services...”
This document sets out the rules for using Mailchimp, including how you pay, how disputes are handled, and what happens to your data. If you use Mailchimp's AI features, you give Mailchimp an irrevocable, transferable license to use your content, and you are responsible for reviewing AI-generated outputs before using them. If you have a dispute with Mailchimp, you must resolve it through binding arbitration or small claims court, not a regular court.
Mailchimp's Standard Terms of Use establishes the conditions under which members may access and use the Service, including a time-bound 60-day money-back guarantee limited to annual Paid Marketing Plans, retroactive overage billing for monthly subscribers who exceed usage limits, and a binding arbitration clause that routes all disputes away from courts of general jurisdiction. The agreement requires users to grant Mailchimp an irrevocable, transferable, sublicensable, worldwide, royalty-free license to use, modify, and create derivatives from all Inputs and Outputs submitted through AI features, and places the review obligation for AI-generated content squarely on the user. Liability is capped at the prior month's payment and excludes all indirect, punitive, special, and consequential damages; users bear broad indemnification obligations for claims arising from their content, use of the Service, or violations of law.
Users on annual Paid Marketing Plans can request a full refund within 60 days of purchase; after that window closes, the guarantee no longer applies. Users on monthly subscriptions may be charged additional fees retroactively if they exceed their usage limits. If your account is terminated, Mailchimp may permanently delete all your data and Campaigns with no recovery mechanism. Your information is shared with Intuit Inc. and its group companies for use beyond Mailchimp's own services. If you use AI features, you grant Mailchimp an irrevocable license to your Inputs and Outputs, and you bear responsibility for ensuring those outputs are accurate and lawful before use.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
We withheld clauses we had published from this document. Each withholding is recorded in our correction log:
“We offer a 60 day money-back guarantee for Members who purchase an annual Paid Marketing Plan...Requests must be made within 60 days from the purchase date to be eligible for a refund.”
“If you exceed your Paid Marketing Plan usage limits...while on a paid monthly subscription, you will incur additional charges for the prior monthly billing cycle based on your current Paid Marketing Plan...”
“You and Mailchimp agree that...any dispute, claim or controversy arising out of or relating in any way to the Service or this Agreement (a "Claim") will be determined by binding arbitration or small claims court, instead of in courts of …”
“you hereby grant Mailchimp...a worldwide, non-exclusive, irrevocable, transferable, royalty-free, fully paid-up, sublicensable (through multiple-tiers) license to access, use, modify, display, publicly perform, distribute, copy, create derivatives from...any and all Inputs and Outputs...”
“You also agree to indemnify and hold us harmless from any losses, damages, judgments, fines, and costs...in connection with any claims arising out of or relating to (i) your Content, Campaigns, or Sites, (ii) your use...of the Service, (iii) your …”
“this includes sharing such information with our parent entity, Intuit Inc., and its group companies to provide, develop, and improve other Intuit products and services...”
“not be based in comprehensively embargoed and comprehensively sanctioned jurisdictions, including Cuba, Iran, North Korea, Syria and the regions of Crimea, Zaporizhzhia and Kherson...”
“we and our Team won't be liable for any indirect, punitive, special, or consequential damages, including any loss of data, profits, revenues, business opportunities, goodwill, or anticipated savings...”
“You must carefully review the resulting Outputs before you add it to a Campaign, rely on such Outputs, or otherwise use such Outputs to ensure everything is accurate, lawful, and otherwise appropriate...”
“in any calendar month, the total liability of Mailchimp and our third-party providers...will be no more than what you paid us for the Service the preceding month.”
“Once your account is terminated, you acknowledge and agree that we may permanently delete your account and all the data associated with it, including your Campaigns.”
“Hateful Content. This means any statement, image, photograph, advertisement, or other Content that in our sole judgment could be reasonably perceived to harm, threaten, promote the harassment of...based solely on race, ethnicity...”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
We have not recorded a change to this document since we began capturing it. Monitor includes alerts from a daily check, structured change summaries, and monitoring for up to 20 platforms.
Need provision-level monitoring and regulatory mapping? Insight includes governance timelines, drift analysis, and full provision tracking.
Cross-platform context
See how other platforms handle 60-Day Money-Back Guarantee on Annual Plans and similar clauses.
Compare across platforms →Governance Monitoring
Structured alerts for policy changes, governance events, and provision updates across 343 platforms.