Mailchimp Standard Terms of Use

This document sets out the rules for using Mailchimp, including how you pay, how disputes are handled, and what happens to your data. If you use Mailchimp's AI features, you give Mailchimp an irrevocable, transferable license to use your content, and you are responsible for reviewing AI-generated outputs before using them. If you have a dispute with Mailchimp, you must resolve it through binding arbitration or small claims court, not a regular court.

Mailchimp's Standard Terms of Use establishes the conditions under which members may access and use the Service, including a time-bound 60-day money-back guarantee limited to annual Paid Marketing Plans, retroactive overage billing for monthly subscribers who exceed usage limits, and a binding arbitration clause that routes all disputes away from courts of general jurisdiction. The agreement requires users to grant Mailchimp an irrevocable, transferable, sublicensable, worldwide, royalty-free license to use, modify, and create derivatives from all Inputs and Outputs submitted through AI features, and places the review obligation for AI-generated content squarely on the user. Liability is capped at the prior month's payment and excludes all indirect, punitive, special, and consequential damages; users bear broad indemnification obligations for claims arising from their content, use of the Service, or violations of law.

Users on annual Paid Marketing Plans can request a full refund within 60 days of purchase; after that window closes, the guarantee no longer applies. Users on monthly subscriptions may be charged additional fees retroactively if they exceed their usage limits. If your account is terminated, Mailchimp may permanently delete all your data and Campaigns with no recovery mechanism. Your information is shared with Intuit Inc. and its group companies for use beyond Mailchimp's own services. If you use AI features, you grant Mailchimp an irrevocable license to your Inputs and Outputs, and you bear responsibility for ensuring those outputs are accurate and lawful before use.