Canadian users may be subject to arbitration only where their province or territory allows it; otherwise they can bring disputes in court. They also have 30 days to opt out.
This analysis describes what Instacart's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Canadian users have different and potentially more favorable dispute resolution rights than U.S. users, including the ability to bring court claims in jurisdictions where mandatory consumer arbitration is not permitted.
Interpretive note: The enforceability and scope of the arbitration clause for Canadian users depends on the specific provincial consumer protection statute applicable to the user's province of residence.
Instacart rewrote its entire Terms of Service, adding 367 new sentences including sections on AI-powered services, updated arbitration procedures, and revised data handling practices. The restructuring makes it harder to compare what changed because the entire document was reorganized.
View change record →Canadian users in provinces that restrict mandatory consumer arbitration may retain the right to bring claims in court rather than through arbitration, providing access to the court system for dispute resolution where provincial law does not permit mandatory arbitration.
How other platforms handle this
If you are a member of a putative class in a lawsuit against Lyft involving Driver Claims and a Motion for Preliminary Approval of a Settlement has been filed ... this Arbitration Agreement shall not apply to your Driver Claims in that particular class action.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"FOR CANADIAN RESIDENTS, WHERE PERMITTED UNDER THE LAWS OF YOUR PROVINCE OR TERRITORY, UNRESOLVED DISPUTES MAY PROCEED TO BINDING ARBITRATION ON AN INDIVIDUAL BASIS; OTHERWISE THEY MAY BE BROUGHT IN COURT. YOU MAY ALSO OPT OUT WITHIN 30 DAYS. SEE SECTION 7.Excerpt from Instacart's Terms of Service
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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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Canadian users have different and potentially more favorable dispute resolution rights than U.S. users, including the ability to bring court claims in jurisdictions where mandatory consumer arbitration is not permitted.
Canadian users in provinces that restrict mandatory consumer arbitration may retain the right to bring claims in court rather than through arbitration, providing access to the court system for dispute resolution where provincial law does not permit mandatory arbitration.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
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