U.S. users must resolve most disputes with Instacart through private arbitration rather than in court, and cannot join class action lawsuits. There is a 30-day window to opt out after accepting these terms.
This analysis describes what Instacart's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires U.S. users to individually arbitrate disputes rather than sue in court or participate in class actions, which may affect their practical ability to pursue small or complex claims against Instacart.
Interpretive note: Enforceability of the class action waiver may vary by jurisdiction, particularly in California and Canadian provinces with consumer protection statutes that may limit or override arbitration requirements.
Instacart rewrote its entire Terms of Service, adding 367 new sentences including sections on AI-powered services, updated arbitration procedures, and revised data handling practices. The restructuring makes it harder to compare what changed because the entire document was reorganized.
View change record →U.S. users who do not opt out within 30 days of accepting these terms waive their right to jury trial and class action participation for virtually all disputes with Instacart. The opt-out mechanism is available by written notice to legal@instacart.com within 30 days.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"FOR U.S. RESIDENTS, EXCEPT IN NARROW CIRCUMSTANCES, ALL DISPUTES BETWEEN YOU AND INSTACART NOT RESOLVED INFORMALLY ARE SUBJECT TO THE ARBITRATION AGREEMENT OF SECTION 7, WHICH REQUIRES BINDING, FINAL ARBITRATION—NO CLASS ACTIONS OR JURY TRIALS. YOU MAY OPT OUT OF THE ARBITRATION AGREEMENT WITHIN 30 DAYS OF ACCEPTING THESE TERMS. SEE SECTION 7 (DISPUTE RESOLUTION AND ARBITRATION AGREEMENT) FOR WHAT'S COVERED, EXCEPTIONS, FEES, RULES, AND HOW TO OPT OUT.Excerpt from Instacart's Terms of Service
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Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
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This provision requires U.S. users to individually arbitrate disputes rather than sue in court or participate in class actions, which may affect their practical ability to pursue small or complex claims against Instacart.
U.S. users who do not opt out within 30 days of accepting these terms waive their right to jury trial and class action participation for virtually all disputes with Instacart. The opt-out mechanism is available by written notice to legal@instacart.com within 30 days.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Instacart.