Provision record
Indeed · Indeed Privacy Policy · View original document ↗

AI Used in Customer Call Transcription and Analysis

Medium severity Explicit document language Common · 217 of 352 platforms
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This analysis describes what Indeed's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jul 21, 2026

The updated policy explicitly includes phone number as a type of device information that Indeed collects. Previously, the policy described device information as limited to IP address, device ID, and user agent. Additionally, the policy now states that Indeed relies on legitimate interests not only for keeping sites safe and secure, but also for 'improving our Sites and services', which broadens the stated basis for processing personal data. These changes formalize expanded data collection categories and processing justifications under the same legal framework.

View change record →

How other platforms handle this

Tinder Medium

Tinder may itself use or offer to You certain software-enabled technology utilizing artificial intelligence or machine learning systems ("AI Technology") as part of the Services.

Mailchimp Medium

This includes the use of automated, dynamic vetting and scoring analysis tools to identify and take action, as well as human review to supplement our automated abuse prevention.

ZipRecruiter Medium

We use automated decision-making to help improve our products and services to you. For example, we may use automated technologies to send you job alert emails regarding roles that may be of interest to you based upon your search criteria...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We use AI-powered tools to support our customer service and communications. These tools may assist with call transcription, call summaries and follow-up documentation, and real-time call analysis.

Excerpt from Indeed's Privacy Policy

Applicable regulations

Colorado AI Act
US-CO
GDPR
European Union
Texas AI Act
Texas, USA

Provision details

Document information
Document
Indeed Privacy Policy
Entity
Indeed
Document last updated
May 5, 2026
Tracking information
First tracked
Last verified
Record ID
CA-P-071152
Document ID
CA-D-00421
Evidence Provenance
Source URL
Wayback Machine
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Indeed
Document: Indeed Privacy Policy
Record ID: CA-P-071152
Captured: UTC
URL: https://conductatlas.com/platform/indeed/indeed-privacy-policy/provision/CA-P-071152/ai-used-in-customer-call-transcription-and-analysis/
Accessed: Aug. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Indeed's AI Used in Customer Call Transcription and Analysis clause do?

The clause states: “We use AI-powered tools to support our customer service and communications. These tools may assist with call transcription, call summaries and follow-up documentation, and real-time call analysis.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 217 platforms. See the full comparison.

Is ConductAtlas affiliated with Indeed?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Indeed.