This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
View change record →How other platforms handle this
DeepL will inform Customer of the respective modification to the Service in a clear and comprehensible manner at least two (2) months in advance by means of a message by e-mail ("Change Notice").
Google will provide at least 90 days' advance notice for materially adverse changes to any SLAs by: (i) sending an email to the Notification Email Address; (ii) posting a notice in the Admin Console; or (iii) posting a notice to the applicable SLA webpage.
we'll inform you of the change before it takes effect, either by posting a notice on our website or by other reasonable means.
"We will provide you with advance notice of pricing changes prior to your renewal processing date.Excerpt from Hims & Hers's Terms and Conditions
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The clause states: “We will provide you with advance notice of pricing changes prior to your renewal processing date.”
ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.
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