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The Weight Loss Membership and associated Medication Plan auto-renew monthly unless cancelled at least two days before the billing date. Refunds on medication are not available after shipment, and refunds on initial Medication Plan orders are available only if cancellation occurs within 48 hours of payment submission.
This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes narrow and time-sensitive refund eligibility windows for the Weight Loss Membership and Medication Plan products, with the 48-hour initial-order refund window and the no-refund-after-shipment rule creating distinct cancellation triggers. The interaction between Medication Plan cancellation and Weight Loss Membership continuation, and the separate Gifthealth billing arrangement, adds operational complexity for users managing multiple subscription components.
Under this clause, users who do not cancel their Medication Plan within 48 hours of initial payment or two days before a renewal date are not eligible for a refund once medication has been shipped. Cancellation of the Medication Plan does not automatically cancel the Weight Loss Membership, which continues to renew monthly until separately cancelled.
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"Your Weight Loss Membership will renew each month unless you cancel at least two (2) days before your next billing date. If you have been pre-shipped medication for a pre-paid multi-month Medication Plan, cancellation must occur at least two (2) days before the next billing date following the end of your currently shipped supply. We do not offer refunds for partially used Weight Loss Membership or Medication Plan periods, and you will not be eligible for a refund for any medication after it has been shipped. You will receive a refund for your Medication Plan only if (1) for an initial order, you cancel your Medication Plan within 48 hours of submitting your payment information; or (2) for monthly renewals, you cancel your Medication Plan two (2) days before your next billing renewal date.Excerpt from Hims & Hers's Terms and Conditions
REGULATORY LANDSCAPE: The auto-renewal and refund terms for the Weight Loss Membership and Medication Plan engage California's Automatic Renewal Law, the FTC's Negative Option Rule, and analogous state statutes. The no-refund-after-shipment policy for prescription medication may also engage state pharmacy law and consumer protection statutes that apply specifically to prescription drug purchases. The Gifthealth billing separation creates a parallel billing relationship governed by Gifthealth's independent terms, which may not be subject to the same regulatory oversight as Hims & Hers. GOVERNANCE EXPOSURE: Medium. The narrow 48-hour initial refund window and the no-refund-after-shipment rule for prescription products may face scrutiny under consumer protection statutes that require clear and conspicuous disclosure of refund limitations at the point of sale. The Gifthealth arrangement's independence from Hims & Hers's refund policies creates potential consumer confusion about where to direct billing and refund inquiries. JURISDICTION FLAGS: California's Automatic Renewal Law and analogous statutes in New York, Illinois, and other states impose specific disclosure and cancellation requirements for subscription products. State pharmacy consumer protection laws may impose additional requirements for prescription drug refund policies. CONTRACT AND VENDOR IMPLICATIONS: The Gifthealth arrangement, under which billing and fulfillment are conducted directly between users and Gifthealth under Gifthealth's independent terms, creates a vendor liability gap for Hims & Hers. The agreement states that Hims & Hers is not a party to and does not control the user's agreement with Gifthealth, which may limit Hims & Hers's ability to address Gifthealth-related billing disputes but also limits its exposure for Gifthealth's practices. COMPLIANCE CONSIDERATIONS: Legal teams should confirm that the 48-hour refund window and no-refund-after-shipment policy are disclosed clearly at checkout in a manner that satisfies applicable state auto-renewal and consumer protection statutes. The Gifthealth referral process should be reviewed to confirm that users are clearly informed before being redirected to Gifthealth's independent billing system. Cancellation workflow documentation should address the interaction between Medication Plan and Weight Loss Membership cancellation to minimize consumer confusion.
This provision establishes narrow and time-sensitive refund eligibility windows for the Weight Loss Membership and Medication Plan products, with the 48-hour initial-order refund window and the no-refund-after-shipment rule creating distinct cancellation triggers. The interaction between Medication Plan cancellation and Weight Loss Membership continuation, and the separate Gifthealth billing arrangement, adds operational complexity for users managing multiple subscription components.
Under this clause, users who do not cancel their Medication Plan within 48 hours of initial payment or two days before a renewal date are not eligible for a refund once medication has been shipped. Cancellation of the Medication Plan does not automatically cancel the Weight Loss Membership, which continues to renew monthly until separately cancelled.
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