The Weight Loss Membership and associated Medication Plan auto-renew monthly unless cancelled at least two days before the billing date. Refunds on medication are not available after shipment, and refunds on initial Medication Plan orders are available only if cancellation occurs within 48 hours of payment submission.
This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes narrow and time-sensitive refund eligibility windows for the Weight Loss Membership and Medication Plan products, with the 48-hour initial-order refund window and the no-refund-after-shipment rule creating distinct cancellation triggers. The interaction between Medication Plan cancellation and Weight Loss Membership continuation, and the separate Gifthealth billing arrangement, adds operational complexity for users managing multiple subscription components.
The updated terms revise when subscription cancellations become effective for pre-paid multi-month medication plans. Under the previous language, cancellation could occur at least two days before the billing date following the end of the currently shipped supply. The revised policy now states that cancellation must occur at least two days before the next billing date but will not take effect until the end of the medication supply period. This means that if you request cancellation after a billing date but before your current medication shipment is fully consumed, your subscription will continue through the end of that supply period before the cancellation takes effect. You should review the specific timing of your medication shipments and billing dates to understand when a cancellation request will fully process.
View change record →The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
View change record →Under this clause, users who do not cancel their Medication Plan within 48 hours of initial payment or two days before a renewal date are not eligible for a refund once medication has been shipped. Cancellation of the Medication Plan does not automatically cancel the Weight Loss Membership, which continues to renew monthly until separately cancelled.
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Compare across platforms →"Your Weight Loss Membership will renew each month unless you cancel at least two (2) days before your next billing date. If you have been pre-shipped medication for a pre-paid multi-month Medication Plan, cancellation must occur at least two (2) days before the next billing date following the end of your currently shipped supply. We do not offer refunds for partially used Weight Loss Membership or Medication Plan periods, and you will not be eligible for a refund for any medication after it has been shipped. You will receive a refund for your Medication Plan only if (1) for an initial order, you cancel your Medication Plan within 48 hours of submitting your payment information; or (2) for monthly renewals, you cancel your Medication Plan two (2) days before your next billing renewal date.Excerpt from Hims & Hers's Terms and Conditions
REGULATORY LANDSCAPE: The auto-renewal and refund terms for the Weight Loss Membership and Medication Plan engage California's Automatic Renewal Law, the FTC's Negative Option Rule, and analogous state statutes.
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This provision establishes narrow and time-sensitive refund eligibility windows for the Weight Loss Membership and Medication Plan products, with the 48-hour initial-order refund window and the no-refund-after-shipment rule creating distinct cancellation triggers. The interaction between Medication Plan cancellation and Weight Loss Membership continuation, and the separate Gifthealth billing arrangement, adds operational complexity for users managing multiple subscription components.
Under this clause, users who do not cancel their Medication Plan within 48 hours of initial payment or two days before a renewal date are not eligible for a refund once medication has been shipped. Cancellation of the Medication Plan does not automatically cancel the Weight Loss Membership, which continues to renew monthly until separately cancelled.
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