The agreement states that Hims & Hers is not a healthcare provider and that medical services accessed through the platform are provided by independent licensed healthcare providers, not Hims & Hers employees.
This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that Hims & Hers characterizes itself as a technology platform rather than a healthcare provider, and that the licensed practitioners accessible through the platform are independent contractors; this characterization has implications for liability allocation and the regulatory frameworks that apply to user interactions with those practitioners.
Interpretive note: The regulatory and legal significance of this characterization depends on jurisdiction-specific corporate practice of medicine doctrine and the operational structure of provider relationships on the platform.
The updated terms revise when subscription cancellations become effective for pre-paid multi-month medication plans. Under the previous language, cancellation could occur at least two days before the billing date following the end of the currently shipped supply. The revised policy now states that cancellation must occur at least two days before the next billing date but will not take effect until the end of the medication supply period. This means that if you request cancellation after a billing date but before your current medication shipment is fully consumed, your subscription will continue through the end of that supply period before the cancellation takes effect. You should review the specific timing of your medication shipments and billing dates to understand when a cancellation request will fully process.
View change record →The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
View change record →Under this clause, Hims & Hers asserts it is not a healthcare provider and disclaims responsibility for medical decisions made by independent licensed practitioners on the platform; users' clinical relationships are stated to be with those independent providers rather than with Hims & Hers.
Cross-platform context
See how other platforms handle Telehealth and Medical Services Disclaimer and similar clauses.
Compare across platforms →"The Services may include access to telemedicine consultations and prescription services. Hims & Hers is not a healthcare provider. The medical services available through the platform are provided by independent licensed healthcare providers who are not employed by Hims & Hers.Excerpt from Hims & Hers's Terms and Conditions
(1) REGULATORY LANDSCAPE: The characterization of Hims & Hers as a technology platform rather than a healthcare provider interacts with state corporate practice of medicine doctrines, which restrict non-physician entities from employing physicians or directing …
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This provision establishes that Hims & Hers characterizes itself as a technology platform rather than a healthcare provider, and that the licensed practitioners accessible through the platform are independent contractors; this characterization has implications for liability allocation and the regulatory frameworks that apply to user interactions with those practitioners.
Under this clause, Hims & Hers asserts it is not a healthcare provider and disclaims responsibility for medical decisions made by independent licensed practitioners on the platform; users' clinical relationships are stated to be with those independent providers rather than with Hims & Hers.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.