This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Charges continue indefinitely and automatically without further user action or notice until the user takes affirmative steps to cancel, creating ongoing financial obligation.
The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
View change record →Users will be charged repeatedly and automatically at regular intervals until they affirmatively cancel their subscription.
How other platforms handle this
While your Subscription is paused, neither you, nor your Authorised Users, will have access to the Services, and you will not be charged Subscription Fees for the period of suspension.
If you believe we have taken action against your content or account in a way that does not comply with these Terms, you have the right to bring a claim for breach of contract under UK law.
These Terms and the licenses granted hereunder may be assigned by the Company but may not be assigned by you without the prior express written consent of the Company.
"your payment device will be automatically charged at regular intervals as described for that product or service during the checkout process until you cancel your subscription.Excerpt from Hims & Hers's Terms and Conditions
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
Charges continue indefinitely and automatically without further user action or notice until the user takes affirmative steps to cancel, creating ongoing financial obligation.
Users will be charged repeatedly and automatically at regular intervals until they affirmatively cancel their subscription.
ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.